Customer Care Representative
Posted on: 6 Jan 2021
Houston, TX
Job Description
Job Description
Overview
You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. CB ZR
Responsibilities
* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
* Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
* Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
* Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
* Participate in emergency on call rotation service schedule.
* Keep accurate service request logs and documentation of all work performed.
* Participate and attend department meetings.
Qualifications
* High School Diploma or equivalent required.
* Associates degree or equivalent preferred.
* 3 years residential customer care or construction field
* Valid drivers license and a good driving record
* Working knowledge of new technology such as iPads
* Excellent verbal and written communication skills
Lennar
Miami, FL
The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born.
In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names. Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company.
The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation. Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.
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IndustryHome and Garden
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No. of Employees11,626
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Website
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Jobs Posted1502
