Job Description

Job Purpose:

Candidate will be part of ISG Loan operations quality assurance unit. The unit is tasked with conducting quality assurance reviews of loan operations across various Citi businesses. Responsibility includes reviewing approved loan transactions / processes and measuring timeliness, correctness, completeness & consistency of the loan transaction/processes/documentation. The program engages stakeholders and provides formalized defect reporting and feedback on a regular frequency to senior management/stakeholders involved in the Loan operations process. The objective is to improve the quality of the loan operations process.This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organisation such as ISG.

Job Background/context:

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. Loan Operations is a Global operations team within ISG, teams primary responsibility is to provide operational support to various Citi businesses. Some of the key processes include Syndication services, Lending servicing, Trade documentation & client on boarding, Funds movement, and accounting, control monitoring and reporting. Loan provides operational support for multiple businesses, sectors and products across multiple geographies

Key Responsibilities:

This role is for a Quality Assurance reviewer for ISG Loan operations quality assurance function, who will look after the following:

* Conduct quality assurance reviews on approved loan transactions / processes / documentation
* Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement
* Ensure loan documentations adherence to policies, guidelines and procedures as well as compliance regulations
* Report deficiencies on a timely basis to Loan operations stakeholders/management
* Engage with Stakeholders/Senior management and ensure timely feedback loop
* Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
* Assist or Lead continuous improvement plan and track implementation and success of initiatives
* Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
* Provide updates at regular meetings with Loan Operations, Risk and Controls, Compliance, etc.
* Manage remediation projects / initiatives and report on progress as required
* Assist or Lead departmental projects / initiatives as requested
* Ensure timely escalation of operational risks incidents to relevant contact points

Development Value:

The successful candidate will have an excellent opportunity to develop a broad knowledge of Loan operations end to end cycle, regulatory exam methodology, and needs within a major global financial organisation, building on their current quality, controls and/ or operations experience

Knowledge/Experience:

* A proven track record with at least 3 years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
* Experience and knowledge of end to end Institutional banking loan cycle and solid understanding of direct/indirect lending products and practices
* Knowledge of lending platforms like Loan IQ, ACBS
* Exposure in reviewing credit agreements
* Payments / reconciliation cycle experience
* Regulatory concepts and other key areas of risk within the operations and data environments
* Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations
* Meticulous, analytical and mathematically inclined with basic accounting concepts

Ability to perform reviews or processes and identify issues/ gaps

Skills:

* Exhibit good written and verbal communication skills.
* Possess the ability to work with various Stakeholders and build and maintain effective working relationships
* Ability to manage team level processes and deliver presentations
* Ability to proficiently use MS Office products, particularly Word, Excel and PowerPoint
* Strong analytical and time management skills, excellent attention to detail

Qualifications:

* Bachelors Degree or higher with at least 8 years experience in relevant domain
* Further risk related qualifications would be beneficial

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies:

* Ability to multi-task and work independently
* Ability to work to tight deadlines as part of a team.
* Exhibit good attention to detail while focused on delivery.
* Ability to work on several initiatives concurrently and cope with changes in priorities.
* Proactive and no surprises approach in communicating issues and strength in sustaining independent views

-------------------------------------------------

Job Family Group:

Operations - Transaction Services

-------------------------------------------------

Job Family:

Loan Documentation and Processing

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the EEO is the Law poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting