Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





The Collections Resolution Associate is a self-motivated, reliable negotiation expert who cares for our customers as well as our company. The associate takes incoming calls and is responsible for securing payment on accounts. As a critical and essential part of the job, the Collections Resolution Associate must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts. The Associate is responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. The Associate is required to meet established goals to ensure success in helping our customers resolve their delinquency while adhering to call quality and productivity measures.

Job Description

*Candidate must live within 60 miles of the Alliance Data Care Center located at 745 W. Hanley Ave., Coeur d'Alene, ID 83815.

Essential Job Functions

Negotiation- Secure payment arrangements with customers and bring all of their delinquent accounts current by determining which payment method works best for the card holder and clients. Provide resolution to higher stage delinquent accounts to include providing hardship and settlement options. This includes research and appropriate handling of all customers accounts with Alliance Data, which may have different divisions.

Documentation and Technology - Update and document account information and records, identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate.

Customer Experience- Identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate. Answer customer service-related questions and de-escalate customers calls in response to collection calls or letters. Conducts research and provides resolution to higher stage delinquent accounts that include providing hardship and settlement options. Demonstrates professional verbal and written communication skills when working with internal and external partners.

Performance Standards - Meet established goals to ensure success in helping customers resolve their delinquency including call quality, account documentation, and productivity measures. Actively participants in coaching sessions with leader to improve/maintain performance standards. Open communication with leader.

If the candidate is selected for the role, they must be available for mandatory training for 3 weeks starting on 1/4/21 from 8:30 AM to 5:00 PM. Candidates who cannot meet this requirement, will not be considered.

Reports to: Supervisor

Working Conditions/ Physical Requirements: Call Center Environment; ability to work 40 hours per week including days, evenings, and weekends.

Direct Reports: None

Minimum Qualifications:

High School Diploma or GED or equivalent education

Preferred Qualifications:

Previous collections and/or sales experience; previous customer service experience

INDURGENT

Education:

High School Diploma (Required)

Certifications:



Work Experience



Skills

Data Entry, Descalation, Mathematics, Microsoft Word, Negotiation, Problem Solving



Alliance Data Card Services

Alliance Datas card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.

Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Datas card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data Card Services.

* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
* All job offers are contingent upon successful completion of credit and background checks.
* Alliance Data is an Equal Opportunity Employer.
* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
* Alliance Data participates in E-Verify.
* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.

To learn more, visit www.KnowMoreSellMore.com/careers

Job Family:

Care Center Operations

Job Type:
Regular