Job Description

Job Description

The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process

Requirements

* Must be eligible for employment under regulatory standards applicable to the position.

Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
Gathers and analyzes data to identify and solve problems, escalates as appropriate
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Generally interacts with internal customers/partners for functions performed and/or external customers
May provide process/policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported

Qualifications

High School diploma required; Undergraduate degree preferred
1+ years relevant experience
Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work successfully as a member of a team and independently
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

Hours

40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.