Learning and Development Specialist

• Former Employee

• Houston, TX
• 08 Aug, 2019

Interesting workplace

Pros

Great co-workers, great support staff, particular contract (Sam's Club) proved difficult at times to support; but that is the nature of the call center profession. Worked my way from front line, inbound call agent to Learning and Development Specialist, outstanding experience meeting and teaching 25 new hires per month. Interacting with client and corporate L&D managers. - Xerox employee benefits, 401k match, national discounts as a Xerox employee.

Cons

Stove pipe management layer, no real opportunity to climb higher within organization.

Advice to Management

N/A