Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:

As a Computer Repair Technician within the K–12 area, you will be responsible for diagnosing and repairing hardware and software issues on various Chromebooks. This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while maintaining quality and production standards.

What You Will Do:

Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
Test and evaluate customer device needs to determine appropriate repairs
Perform electronic device repairs, including hardware and software troubleshooting
Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
Set up, repair, or replace computer hardware and associated devices as needed
Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
Meet established production goals while consistently upholding QC standards

What We Expect of You:

Excellent written and verbal communication skills
Strong attention to detail
Experience as a computer technician or in a similar IT role
Strong analytical and problem-solving skills
Ability to diagnose and resolve technical issues effectively
Time management and organizational skills
Ability to prioritize tasks and work efficiently in a production-focused environment
Demonstrated ability to lift up to 50 lbs.
Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.