Job Description

The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.? 

What you will do:

Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP) 
Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments 
Identifies and resolves performance issues 
Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules 
Participates in ongoing development and improvement of installation standards 
Provides team members with technical training and/or mentoring as needed 
Provides primary support for reported problems related to software in assigned area of responsibility and related products 
Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products 
Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to: 

Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions 
Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links 
Anticipates, mitigates, identifies, and responds to system performance issues 
Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance 
Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management 
Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts 
Participates in Disaster Recovery exercises and planning 
Follows change control, incident response, and testing processes 
Communicates and enforces, through system procedures, data storage retention policies 
Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements 
Creates scripts to automate common tasks 

Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information 
Creates required reports in response to business user needs 
Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use 
Develops reusable assets (templates, tools, etc) for the Managed Services practice 
Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship 
Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services 
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation 
Works with project managers in the development and implementation of project plans and timelines 
Complies with all time compliance and time entry guidelines 
Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management 

  What we expect of you:

Bachelor’s degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), , OR
9 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
Demonstrated experience with z/OSMF Configuration Assistant 
Demonstrated communication and presentation skills 
Demonstrated ability to execute tasks associated with customers’ disaster recovery plans 
Demonstrated skills in the majority of the following 

UNIX Systems Services 
z/OS 
REXX/CLIST
 JCL 

Demonstrated experience with ISV products including:

System Management: Tools for monitoring, managing and optimizing mainframe operations.
Security: Solutions for enhancing the security of the mainframe environments
Data management: Software for managing, storing and retrieving data efficiently
Application Development:  Tools that aid in the development, testing, and deployment of mainframe operations
Performance Optimization: Products designed to improve the performance and efficiency of the mainframe system.

Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty 
Demonstrated ability to acquire further technical skills 
Demonstrated verbal and written communication skills 
Demonstrated ability to multitask and prioritize workload 
Demonstrated customer service skills 
Demonstrated ability to investigate problems and utilize problem solving techniques 
Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment 
Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions 
Demonstrated ability to provide guidance and leadership to less experienced technical team members 
Demonstrated ability to develop strong customer relationships and trust to secure future business 
Demonstrated experience with Software Vendors, i.e. Broadcom, Compuware, BMC, LRS and Syncort, a plus
Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus
Managed Services experience, a plus