Job Description

Description

Ready to Drive Success?
Join CRST as a Customer Service Specialist and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!

How You’ll Work

Location: 7310 Innovation Blvd, Fort Wayne, IN 46818
Hours: Monday to Friday (9:00 am to 6:00 pm)
Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $16.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts..

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations. 

Essential Duties and Responsibilities

Trace shipments for the booking agents and customers
Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers 
Register shipments for online agents 
Provide system updates when needed 
Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
Provide dates for truckload shipments as well as specialty fleets
Add and approve valuation with defined limits
Document all actions on the V601 system

Qualifications

Customer Service and Communication
Complex Problem Solving and Critical Thinking
Judgement and Decision Making
Good Time Management
Coordination and Active Listening