Job Description

JOB SUMMARY:

The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
Travel: Travel may be required; the amount of travel will vary by role
Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS:

Education: High school diploma or equivalent
Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
Customer Management: Demonstrated success building and maintaining customer relationships
Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

PREFERRED QUALIFICATIONS:

Education: A four-year degree or applicable work experience with demonstrated success
Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
Technology: Familiarity with transportation management systems and data reporting tools
Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs