Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Data Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as Concur Travel & Expense and Concur Invoice.

The Data Consultant will manage clients and work with each client to craft a reporting strategy and recommend best practice reports for specific client profiles, industries, or use cases. For client-requested reports, the Consultant will gather business requirements, translate those business requirements into a design, write the reports or dashboards, and work with the clients to distribute the results throughout their companies. At times, the Consultant may be called upon to conduct online or in-person training for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions. The Consultant will also be responsible for updating progress in a project tracking tool.

Responsibilities:

Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.
Manage clients and work with each client to develop reporting strategies and recommend best practices.
Build, modify and maintain custom reports as per clients agreed business requirements.
Manage clients’ expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
Update progress in SAP Concur’s project tracking tool.
Work on support cases from the reporting queue through to resolution (as needed).
Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc.).

Qualifications:

Education, Experience & Training required:

Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
At least 2+ years in consulting or related customer facing role.
At least 2+ years’ work experience with data reporting and analysis.
Experience with Business Intelligence solutions.
Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
Ability to work productively in a fast-paced, ever-changing environment
Ability to pass a background check, background investigation, and obtain a security clearance

Job Specific Specialized Knowledge & Skills: (in order of priorities)

Exceptional written and verbal communication skills in English.
Excellent presentation skills
Analytical, consulting, troubleshooting, system testing and product evaluation skills
Project management skills
Strong organizational skills and ability to deliver on commitments
Creative solution development
Ability to effectively utilize data and system tools.
Functional knowledge of SAP Concur solutions strongly preferred
Proven ability to engage and interact with internal & external teams to resolve customer issues
Ability to persuade and influence
Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

Critical Performance Competencies:

Communication and influence
Business acumen
Decisiveness / Judgement
Planning and organization
Partnering
Personal professional effectiveness

Physical and Cognitive or Mental Requirements:

Major job activities – physical requirements:

Use of computer and keyboard for extended periods of time on most or all workdays
Use of telephone – throughout the workday as needed to conduct business
Communicating and interacting with others

Major job activities – mental requirements:

Multiple concurrent tasks

Ability to perform under stress
Writing, reading and comprehension
Problem solving
Confidentiality
Customer contact