Job Description

What you’ll build:

You will be a trusted technical advisor and outcome-driven leader responsible for ensuring our largest customers adopt, consume, and renew SAP’s Data & AI portfolio—particularly SAP Business Data Cloud - SAP Datasphere , SAP Analytics Cloud, SAP Databricks and SAP HANA Cloud or equivalent enterprise grade data & analytics solutions. Working closely with Customer Stakeholders, Account Executives, Product Management, Solution Advisory, Implementation Services, and Partners, you will translate business goals into data and analytics adoption plans, drive long-term consumption, and protect and grow revenue.

Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value and drive consumption.
Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes.
Coach customers on enterprise data management, modern data architectures (data fabric, data mesh), and hybrid data strategies; advise CIOs and enterprise architects.
Act as the technical bridge between business and engineering teams—facilitate technical reviews, governance sessions, and re-platforming discussions.
Proactively identify upsell and cross-sell opportunities; manage renewal lifecycle from opportunity to close (CRM, pricing, legal, forecasting and consumption management).
Track customer health and engagement using Customer Success platforms (Gainsight); own health scores and customer journey playbooks.
Coordinate cross-functional resources (Value Advisory, Support, Deals Desk, Partners) to remove adoption blockers and accelerate time-to-value.
Maintain expert knowledge on SAP Business Data Cloud, SAP Joule and Generative AI trends.
Travel to customer sites as needed (up to 30%).

What you’ll bring:

7+ years in IT with focus on Data Engineering, Analytics Consulting, Solution Architecture, and Technical Customer Success.
Preferred experience with mid-to-large consulting &/or software company.
Proven experience creating and delivering strategic adoption plans, with sustained renewal performance across multiple years.
Strong working knowledge of SAP Datasphere, SAP Analytics Cloud (SAC), and SAP HANA Cloud or equivalent enterprise grade data & analytics solutions with the ability to explain business value to non-technical executives.
Solid understanding of Data & Analytics architectures, enterprise data management, and modern data stacks. Exposure to CDMS (Databricks, Snowflake, and like).
Demonstrated commercial acumen: experience with cloud bookings, contract and renewal management, consumption forecasting and revenue recognition.
Excellent written, oral, and presentation skills; ability to translate complex technical concepts into business value for executive stakeholders.
Willingness to travel up to 30%.

Preferred location – Chicago area

Preferred / a strong plus

Hands-on experience or deep familiarity with SAP Business Data Cloud concepts and SAP Joule or equivalent enterprise grade data & analytics solutions
Ecosystem awareness: practical experience engaging with Databricks, Google Cloud, AWS, Azure, or Snowflake.
Functional domain knowledge in Lines of Business (Finance, Supply Chain, HR).
Experience with Customer Success tools (Gainsight) and managing global or regional strategic accounts.
Experience leading cross-functional, global teams and participating in regional/global workstreams.

Where you belong:

The SAP Data & AI CSM team is a collaborative group of technologists focused on helping customers become data-driven enterprises. We value knowledge sharing, entrepreneurial thinking, and a “pay it forward” culture. You’ll have opportunities to lead workstreams, influence product strategy, and contribute to world-class customer experiences.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.