Senior Manager, Product Management – Digital Payments
Posted on: 17 Feb 2026
New York, NY
Job Description
We are seeking an experienced Senior Manager to lead the product strategy for digital payments for Western Union's global markets. In this role, you will define, execute and iterate the Digital Payments Funds-In product strategy to ensure world class experiences for our customers. You will collaborate with global and regional business and product stakeholders to drive the Digital Payments Funds-In strategy for Western Union's digital channels ensuring that we stay ahead of customer needs and ensure exceptional customer experiences.
Role Responsibilities:
Product Vision, Roadmap and Execution:
Drive the Digital Funds-In product vision and roadmap by identifying customer needs based on research and user journey for global markets ensuring alignment with company goals.
Build product roadmaps, define and communicate clear strategic objectives/OKRs for the teams. Review and prioritize initiatives and work with other product/regional stakeholders to synchronize work.
Review stories and epics when needed and oversee work of scrum teams by close partnership with the engineering leaders.
Demonstrate an understanding of how tech products are built with basic understanding of APIs, architectures and platforms integrations.
Product Metrics and Testing:
Define and track success metrics and KPIs, review and improve the metrics through A/B testing strategies, key business indicators, customer feedbacks and qualitative/quantitative analysis.
Define iteration and test plans, acceptance criteria and new launch plans.
Collaboration and Communication:
Partner closely with cross functional teams such as engineering, payments product, product marketing, risk, regional business to drive alignment on digital product roadmap and vision across stakeholders and manage stakeholders expectations with timely updates.
Leadership and talent development:
Set long term and short term goals for the team basis the role assignments and take active role in team's professional development and mentorship in areas of product management.
Production Support:
Oversee incident resolution process and leading teams in resolving incidents, look for processes and systems to improve analysis.
Role Requirements:
7+ years in digital product management preferably in payments or financial services
Consumer product management experience, with good understanding of the technical and platforms ecosystems.
Proven?track record?of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in?different locations.??
Experience working with multiple stakeholders/teams in different countries with?different cultural?backgrounds.
Excellent analytical skills and ability to constantly deep dive and take decisions based on data analysis.
Strong understanding of business and tech aspects of product strategy to drive roadmaps and execution for the markets.
Western Union
Rochester, NY
We are a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2018, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs.
We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders.
We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Our customers use our services to send money to family members in nearly every part of the world, to provide support, recognize a special occasion, and enable entrepreneurship or education.
As businesses have a growing need to move money around the globe and transact in different currencies, we’ve answered these needs with Western Union Business Solutions to help navigate the global economy, including solutions for International Payments, Risk Management, and Cash Management Solutions. We offer a wide range of industry-specific solutions that today help over 50,000 clients including financial institutions, educational institutions, NGOs, and small/medium sized businesses needing to make cross-border payments.
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IndustryBanking/Financial Services
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No. of Employees12,000
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Website
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Jobs Posted261
