Job Description

Opportunity Overview

The mission of the SAP Concur Business and Adoption Office is to help optimize our business to drive success. The Business Process Consultant will be responsible for global strategic initiatives and ongoing process optimization to deliver on-time, high-quality results that positively impact customer success, operational efficiencies, and capacity growth. This person will oversee projects and programs for the SAP Concur Solution Area organization and will interact with SAP Concur leaders around the world. Responsibilities will include working on cross-department initiatives with Services, MBS, sales, Customer Success, marketing, and product. Day to day will include working within global service account teams to project manage initiatives and evaluating these initiatives for applicability around the world. This is a high impact position requiring strong analytical and creative problem-solving skills with exemplary planning and execution capabilities. The ideal candidate is self-motivated, driven, and has proven success in building and delivering large-scale global programs in a fast-paced and ever-changing environment. This role reports to a VP of Concur Solution Area Hub.

Position Responsibilities

Work with Service Delivery and Global Services Operations to identify and drive a portfolio of strategic, organizational, and operational transformation initiatives

Define and manage all program and project activities, including, but not limited to: scope and priority setting, help shape and/or drive technology and/or product requirements and scope from business requirements, project plans, identifying interdependencies, risk mitigation, issue tracking, quality management, resourcing, training and communication planning

Plan and execute engagement process for adoption of global and regional methodology and best practices
Drive stakeholder and leadership alignment across the business 
Ability to communicate to both executives and technology team members
Build and monitor program metrics and KPI’s while providing regular updates to leadership
Provide regular and timely communication of program status and progress towards goals
Map out and document processes, highlighting improvement opportunities
Build and lead effective change management and communication strategies 

Job Specific Specialized Knowledge & Skills

Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams
Demonstrated expertise in creating and maintaining project deliverables such as project charter, project management plan, status reports, project timesheets, communications plan, budget, and schedule
Strong stakeholder management skills with focus on listening to stakeholder and customer needs
Data analysis/statistics, tools, and presentation experience required
Accurate and effective oral and written communication skills
Experience with developing content
Ability to prioritize and meet deadlines
Positive, customer-focused interpersonal skills and attitude
Must be team oriented, self-motivated, and able to work with minimal supervision
Significant personal initiative, high energy with a “can do” attitude and professional drive
Critical thinking, ability to challenge thought processes productively, while maintaining strong business relationships
Self-starter, flexible and adaptable
Proficiency in Microsoft Office including Excel, PowerPoint, Project, SharePoint, Teams

Qualifications & Experience

3+ Years of project or program management experience, PMP preferred
Bachelor’s degree required
Exceptional communication and analytical skills
Strategic planning experience preferred
SAP Concur implementation experience preferred
Cloud software implementation experience
Ability to pass a background check