Job Description

About the team

At Zillow Home Loans (ZHL), our Underwriting team is at the heart of delivering a best-in-class borrower experience. We’re a group of seasoned mortgage professionals who combine precision, integrity, and collaboration to ensure every loan we underwrite meets the highest standards of quality and compliance.

As part of the Operations organization, the Underwriting team partners closely with Processing, Funding, Quality Control, and Risk to deliver sound, salable loans that support Zillow’s mission of making home financing simpler and more transparent for our customers.

We operate in a fast-paced, high-volume environment where independent judgment and attention to detail matter. Every team member contributes to maintaining our reputation for accuracy and reliability while supporting a culture of continuous learning and professional growth.

Our underwriters are trusted decision-makers who bring deep product knowledge, certification-level expertise, and a commitment to doing the right thing for both the borrower and the business. If you’re passionate about quality, thrive on complex loan scenarios, and want to work alongside industry leaders who value your expertise, you’ll feel right at home on the ZHL Underwriting team.

About the role

The role of the Underwriter is to conduct a thorough analysis of mortgage loan files to determine compliance with agency, company and investor guidelines to ensure salability of closed loans. Additional responsibilities include:       

?     Review resubmitted files and documents

?     Make and issue independent and compliant loan decisions

?     Enter information into Encompass LOS to document and validate the file

?     Maintain company service level and turn-time standards

?     Maintain confidentiality with private and sensitive information

?     Respond to audits and post-closing issues on time

?     Maintain working and specific knowledge of agency and investor guidelines and policies and regulatory and market changes

?     Collaborate with processing staff on underwriting deficiencies and calculation errors and loan processors regarding acceptable credit documentation      

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $41.30 - $65.90 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $39.20 - $62.60 hourly. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

Candidates with active underwriting certifications (FHA DE and/or VA LAPP/SAR) are highly preferred and will receive strong consideration.

?     A minimum of 5+ years of recent residential mortgage underwriting experience

?     6+ years mortgage industry experience

?     Ability to Underwrite mortgage loan files for agency compliance and investor guidelines

?     Experience reviewing and evaluating borrower profiles, including income documentation, personal and business tax returns, credit reports, preliminary title reports, and appraisals

?     Ability to manage a large pipeline and effectively handle pressure and tight deadlines

?     Strong analytical decision-making, problem-solving, prioritization of workload

?     Ability to succeed in a fast-paced, high-stakes environment and maintain a high level of quality and production standards

?     Strong verbal and written communication skills and able to develop and maintain professional relationships with peers and management

?     Certifications highly preferred (FHA-CHUMS; VA-LAPP/SAR)

?     Experience underwriting Jumbo loans preferred

?     Experience with recent manual underwriting

?     Experience in a medium to large size nonbank lender preferred

?     Encompass experience preferred