District Manager
Posted on: 25 Jul 2025
New York, NY
Job Description
Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of Prometric in Test Centers around the world. They are professionals who have a passion for superior customer service, supporting people who are taking life-changing exams. If you want to make a difference in people’s lives daily, read on and click here to see the test taker experience.
As a District Manager (DM) you will support day-to-day operations for a portfolio of Test Centers. Duties will range from helping your team advance their career down to helping your team establish a weekly schedule. This is a 100% remote role with an expectation of frequent travel within and outside of your territory to help advance operations and trust through face-to-face interactions.
If you like to travel, meet new people, and make a positive impact on people’s lives every day, this could be the job for you!
Responsibilities
Supervise TCMs and TCAs [when Test Centers don’t have a manager] and the day-to-day running of the test center
Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications
Screen, interview, and hire new TCMs and TCAs
Train TCMs and TCAs to use Prometric’s learning and development tools to ensure that they are competent and certified in proctoring standards
Prepare and/or support the preparation of staff schedules
Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience
Actively check-in and proctor candidates when visiting or working at a Test Center
Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team.
Requirements / Must Have
Must live within one of the states in your portfolio of Test Centers.
Must have the ability to pass a federal background check for administering IRS exams (MBI IRS Background Check). If you are unable to complete this process, Prometric cannot continue your employment.
Must be able to travel at least once per month to visit Test Centers within your territory.
Must have the ability to travel up to 32 days (Thurs – Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers.
Knowledge, Skills, & Experience
High School Diploma required; college degree and/or equivalent work experience preferred
2-3 years of customer service experience
2-3 years of management or supervisory experience
General business acumen and understanding of operational metrics & financial performance
Experience in interviewing, hiring and onboarding new employees for various shifts
Excellent verbal and written communication skills
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing)
PROMETRIC
Baltimore, MD
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program.
Expertise
At Prometric, we understand the vital role that assessment programs serve in enabling professional and academic advancement, supporting increased economic opportunity and mobility for qualified individuals, and protecting the health and safety of the communities in which we live and work. It is against this backdrop that we have worked over the years to develop and continually refine the expertise required to support these critical missions. By working collaboratively with subject matter experts and leading organizations to understand current organizational requirements as well as future market challenges, we have built a strong foundation of knowledge in such industry verticals as healthcare, financial services, information technology, professional services, and government licensing.
In an environment of constrained budgets and competing priorities, many organizations rely on their testing and assessment partner to bring functional and technical expertise to the table. Prometric has spent years hiring and developing our technical and professional staff to be able to provide the level of expertise required by these organizations. From test developers and psychometricians who assist our clients in building and maintaining test content, to business analysts, implementation managers, and center operations staff who administer exams to each test taker in a reliable and secure environment, to client success specialists and product managers who ensure the voice of the customer is incorporated into our product roadmaps, we provide you with a team of experts that are solely focused on the success of your program.
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IndustryBusiness Services
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No. of Employees1800+
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Website
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Jobs Posted174
