Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"As a Principal Product Designer, you will act as a strategic and hands-on design leader across multiple product domains with a focus on risk, analytics, fraud detection and decisioning platforms. You thrive on turning deeply technical, data-rich workflows into elegant, user-focused design solutions. Whether you're designing a decision framework for data scientists or a dashboard that empowers fraud investigators, you will bring a bold curiosity, strong systems thinking, and enterprise design expertise to tackle complex user problems. You will play a leading role in evolving our product design processes, mentoring designers, and influencing the overall direction of user experience within the company.” - VP, Product Design

What You’ll Contribute

Define and drive the end-to-end UX strategy and execution for one or more product domains, ensuring consistency, clarity, and usefulness in highly complex analytics tools.

Own and lead the design process from discovery through delivery, including journey mapping, concept development, wireframing, prototyping, and specifications for engineering.

Independently lead cross-functional workshops and design reviews with stakeholders at all levels, and advocate for human-centered design practices across the product lifecycle.

Rapidly iterate based on feedback, technical constraints, and evolving requirements; confidently lead conversations that balance user needs with business objectives.

Partner with UX researchers to plan, execute, and apply qualitative and quantitative research insights that shape product outcomes.

Actively collaborate with design peers in contributing to FICO’s cross-product design system, helping align design language, interaction patterns, and accessibility standards.

Provide design mentorship and critique to other UX and Product Designers; help level up team capabilities in enterprise UI, system design, and domain modeling.

Track, measure, and communicate design impact to the business, including engagement, task success, effort reduction, and customer satisfaction (e.g., SUS, CSAT).

Help shape FICO’s broader UX strategy and play an active role in defining the future of enterprise decision software UX.

What We’re Seeking

12+ years of professional experience in UX/Product Design for enterprise B2B software.

A systems-oriented mindset, with proven ability to wrangle complexity and define thoughtful, modular design frameworks and patterns.

Deep fluency in Figma (preferred), prototyping, and documentation; experience using and contributing to design systems.

A strong portfolio that highlights enterprise UX case studies, end-to-end problem solving, your decision-making process, and measurable outcomes.

Familiarity with designing for regulatory environments, accessibility guidelines (WCAG 2.1 or Section 508), and ethical UX principles.

Ability to work autonomously in a highly matrixed environment, while guiding other designers and collaborating closely with product and engineering teams.

Experience mentoring or leading design teams .

Background or strong familiarity with one or more of: AI/ML systems, underlying data models, fraud detection, financial decisioning products, or cloud-native platforms.

Experience working in Agile product development across multiple release cycles.

Bachelor / Master's degree in Human-Computer Interaction, Product Design, Human Factors, Graphic Design, Industrial Design, Cognitive Psychology, Computer Science. (MDes, MSc, MFA, etc.) in UX, HCI or a related discipline.

Our Offer to You

An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The targeted base pay range for this role is: $132,000 to $207,000 with this range reflecting differences in candidate knowledge, skills and experience.
 

#LI-RR1

#LI-remote