Patient Access Representative - Neurology
Posted on: 1 Jul 2025
Bellingham, WA
Job Description
Job Summary
Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.
Details of the Position:
Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
Collects patient balances, co-payment, co-insurance, or other payment types.
Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
Responds to customer’s inquiries.
Assists with departmental coverage as needed.
Manages daily appointment schedules which may include reminder calls and calling all referrals.
May transport patients utilizing escort or wheeled transport equipment.
Performs other duties as assigned.
What you bring:
High School Diploma Preferred: . or equivalent
Minimum of 1 year Required: Medical office or related customer service experience and
Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
Skills
Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
Knowledge of insurance process and regulations. (Preferred)
Must be able to manage conflict effectively and professionally. (Required)
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
Good customer service skills and good interpersonal skills. (Required)
Department / Location Specific Notes
PHMG and Outpatient Clinics:
Strong background in customer service may be considered in lieu of medical office or related experience.
Working Conditions
Consistently operates computer and other office equipment.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Sedentary work.
Predominantly operates in an office environment.
Ability to communicate and exchange accurate information.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
PeaceHealth
Vancouver, WA
PeaceHealth, based in Vancouver, Wash., is a nonprofit Catholic health system offering care to communities in Washington, Oregon and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 1,200 physicians and providers, and 10 medical centers serving both urban and rural communities throughout the Northwest.
In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues to serve communities when invited to do so with a spirit of collaboration and stewardship. For more information, visit peacehealth.org.
Our Mission
We carry on the healing mission of Jesus Christ by promoting personal and community health, relieving pain and suffering, and treating each person in a loving and caring way.
Our Core Values
Respect
We respect the dignity and appreciate the worth of each person as demonstrated by our compassion, caring and acceptance of individual differences.
Collaboration
We value the involvement, cooperation and creativity of all who work together to promote the health of the community.
Stewardship
We choose to serve the community and hold ourselves accountable to exercise ethical and responsible stewardship in the allocation and utilization of human, fi nancial and environmental resources.
Social Justice
We build and evaluate the structures of our organization and those of society to promote the just distribution of health care resources.
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IndustryHealthcare
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No. of Employees16,000 +
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Website
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Jobs Posted305
