Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 50,000 people in over 80 countries on all seven continents and is headquartered in Chantily, VA.
We are currently seeking a Classified Service Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico.
In this role you will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Responsibilities
Respond to service requests & incident management services, generated by the Service Desk & by customers.
Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
Provide set up & medium-to-advanced troubleshooting of video conference equipment.
Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
Mac OS & application experience a plus.
Troubleshoot virtual desktops as required.
Test application compatibility & support cyber initiatives.
Other duties as assigned.
Qualifications
AA/AS degree in IT Related field plus 2 years of related work experience OR a High School degree/GED and 5 years of experience.
Must be a US Citizenship
Must have an Active Q clearance
Required Skills:
Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
Desired Skills:
CompTia Certifications, such as A+ or Network+ are desired.
Microsoft Certifications, such as MCSA Windows is desired.
Apple Certifications, such as ACSP or JAMF Certs are desired.
Germantown, MD
Amentum supports the most critical missions of government and commercial organizations world wide.
Amentum is a premier global government and private-sector partner whose experience, passion and purpose drive mission success. We operate, serve, maintain, protect and support the most discerning and critical programs in Nuclear & Environment, Mission Support & Sustainment, Threat Mitigation, Mission Assurance, Strategic Capabilities Engineering in Critical Infrastructures, Facilities, and Ranges here and abroad. Amentum’s culture of safety, operational excellence, and ethics was formed throughout our 116-year heritage and sharpened by our unrelenting dedication to the customer’s mission.
At Amentum, we stand for operational excellence at every facet of the mission. It’s not about just getting the job done, but about empowering missions to accomplish results and positive outcomes for our customers.
With unrelenting dedication, we also support secure supply chains that take advantage of the most appropriate technology while being driven by people that have lived with the outcomes as opposed to just working in them. We also maintain and operate facilities and equipment that enables mission, doing it in ways that extend the useful lifespans while updating it to face modern challenges.
No matter the mission, with Amentum, mission excellence is achieved. See some of our project highlights below:
Although Amentum is new, our heritage dates back to the early 20th Century, with roots in iconic American companies. We honed our reputation throughout the Golden Age of Innovation, establishing deep relationships with customers in the U.S. Department of Defense and Department of Energy.
In more recent years, we became a preeminent government contractor as URS and later joined with the world’s premier integrated infrastructure company, AECOM. We honed our values of operational excellence, mission focus, and successful execution underpinned by a strong sense of safety and integrity.
On Feb. 1, 2020, Amentum was born. Preserving our culture of excellence and commitment to safety and ethical business, Amentum remains a trusted partner to U.S. federal government agencies, allied governments and corporations worldwide supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Headquartered in Germantown, Md., we are more than 20,000 professionals in 48 states and 28 foreign countries and territories working together to ensure the success of our customers’ most vital missions.