Job Description

Business Overview:

BNP Paribas Securities Services, a wholly owned subsidiary of the BNP Paribas Group, is a

leading global custodian and securities services provider backed by the strength of an integrated

bank. It provides multi asset post trade and asset servicing solutions for institutional participants in

the investment cycle, from the buy-side and sell-side to corporates and issuers. Covering over 100

markets, offices in 34 countries and over 8,800 employees, the BNP Paribas network is one of the

most extensive in the industry. We bring together local insight and a global network to enable

clients to maximize their market and investment opportunities worldwide.

Candidate Success Factors:

Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

Results and Impact

Able to influence peers and team.
Demonstrates good judgement when making decisions of high complexity and impact.
Exercise appropriate autonomy in the execution and delivery of work. 
Responsible for driving outcomes, which have meaningful effect on team or department.

Leadership and Collaboration:

Creates trust with colleagues.
Acts in leadership capacity for projects, processes, or programs.

Client, Customer and Stakeholder Focus: 

Able to build relationships with a mix of colleagues and clients.
Interacts regularly with management and department leaders.
Demonstrates the ability to influence stakeholders at the team level. 

Compliance Culture and Conduct: 

Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

Responsibilities: 

Serve as a Custody Account Manager interacting with internal service partners across global operations and the client (including – Institutions, Brokers, Hedge Funds, Mutual Funds, Wealth Management, etc.)
The role is the first and daily entry point of contact for clients booked on other 2S branches and set up under Follow the Sun model and will act as trusted source in managing client expectations versus BNP Paribas delivery throughout the trade lifecycle for Global Custody activities
Ensure accurate responses to client queries and timely delivery versus Service Level Agreements while interpreting client’s needs and sourcing internal parties to remediate issues or expand product offering
Actively participate in client conference calls (calls, video, in-person) and service reviews
Ensure operational procedures are clearly defined, updated and followed 
Adherence to all US regulations as related to the services offered, along with the adherence to internal bank and business line procedures and policies.
Adherence to internal controls to eliminate risk and operational losses
Provide clients with ad hoc reports as agreed in the SLA (client cash forecast, KPI …) and stay abreast of industry/BNP products, rules, initiatives that may impact the clients covered.
Support and complete projects and initiatives as assigned

Minimum Required Qualifications:

Bachelor or higher degree
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent communication across verbal, written and presentation skills
Positive, energetic, flexible and self-motivated team player with strong organizational skills
Analytical, rigorous, with attention to details
Build and maintain transversal, non-hierarchical relationships with multiple stakeholders

Preferred Qualifications: 

Advanced degree considered as a plus,
Experience in a Customer Service Environment at a broker/dealer or global custodian
Track record of project management coordination and delivery

FINRA Registrations Required:

Not Applicable 

CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): 

Not Applicable 

SEC Security-Based Swap Dealer Associated Person:

Not Applicable