Job Description

The Account Resolution Specialist will be responsible for the investigations and analysis of customer accounts while working within established guidelines. This position will resolve moderately complex credit problems and will work with the business on highly sensitive accounts. The Account Resolution Specialist will work directly with customers to resolve past due balances and correct order to cash issues.

What we offer you!

Competitive compensation
Comprehensive benefit plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
Pay range: $18.56 - $24.76 hourly (commensurate with experience)

What you will be doing (1st shift):

Responsible for addressing and resolving a portion of open disputes entered into JDE.
Create and maintain successful partnership with the region to coordinate necessary research into issues preventing payment and resolving them in a timely fashion.
Ability to prioritize, make credit release decisions following procedures as stated in The PDI Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Linde’s best interests
Resolves moderately complex credit problems but may request assistance on highly sensitive accounts
Make some decisions regarding credit extension within predetermined guidelines
Contacts customers regarding delinquent payments and assists in the collection of past due accounts
Drive the deduction management process for a designated area in order to reduce open AR tied up in deductions, and minimize bad debt associated with unresolved issues.
Drive performance to reduce Days Sales Outstanding to meet business objectives.
Identify root cause and implement process improvements.
Effectively communicate with management and provide reporting.
Support management with meeting goals/objectives

What makes you great:

Responsible for addressing and resolving a portion of open disputes entered into JDE.
Create and maintain successful partnership with the region to coordinate necessary research into issues preventing payment and resolving them in a timely fashion.
Ability to prioritize, make credit release decisions following procedures as stated in The PDI Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Linde’s best interests
Resolves moderately complex credit problems but may request assistance on highly sensitive accounts
Make some decisions regarding credit extension within predetermined guidelines
Contacts customers regarding delinquent payments and assists in the collection of past due accounts
Drive the deduction management process for a designated area in order to reduce open AR tied up in deductions, and minimize bad debt associated with unresolved issues.
Drive performance to reduce Days Sales Outstanding to meet business objectives.
Identify root cause and implement process improvements.
Effectively communicate with management and provide reporting.
Support management with meeting goals/objectives