Job Description

Purpose:

The overall role and responsibility of this position is to provide store supervision and associate development, and to develop competency in all aspects of store management. This position works closely with the Store Director and department heads to plan for, and achieve maximum sales, proper controls, and positive working conditions. Position requires basic operational knowledge and exposure to all departments. This position assumes responsibility for entire store operations and related decisions as assigned in absence of Store Director, with an emphasis on key service and engagement operations, including cash controls, customer experience, front end and ecommerce operations, scheduling, and Human Resource functions within the store. Strong supervisory, administrative, and associate relations skills are essential. Position requires ability to encourage individual and group effort toward defined goals and to provide training, development, and work direction in a supportive and consistent manner. The Store Engagement Manager will work in partnership with the Store Sales and Operations Manager to ensure all areas of responsibility and operations are maintained.

Job Responsibilities and Accountabilities:

Works through Store Director and department heads to establish budget, plan for and achieve budgetary numbers and evaluate store in this light on an ongoing basis

Performs or assists in store grading at discretion of the Store Director
Communicates consistently with department heads, concerning priorities and objectives

Demonstrates understanding of store priorities and can anticipate changes

Shows initiative in problem solving
Can readily adjust to changing conditions
Keeps Store Director informed to store conditions and decisions made

Monitors store appearance and conditions to ensure high standards of cleanliness, efficiency, and productivity

Checks that store security conditions are maintained
Assesses store conditions in each department no less than once per hour
Checks conditions of parking lot and grounds for safety and cleanliness; smoking in designated location

Monitors associate effectiveness and productivity and ensures efficient labor utilization

Ensures store policies and procedures are enforced
Reviews and approves weekly schedules before posted, monitors store conditions and makes appropriate adjustments throughout the week as necessary
Monitors department planning systems in relation to objectives accomplished
Checks that safety procedures are followed and working conditions are safe
Monitors customer relations and service levels to ensure a positive shopping environment
Monitors Cub Hub dashboard and holds teammates accountable daily for completion of training courses

Participates in store meetings

Contributes to the decision-making process of the store
Makes suggestions and recommendations for improvements

Performs delegated Store Director responsibilities in the absence of Store Director or as assigned
Supervises Front End Operations

Training and oversight of cashiers, CSM’s, SCOT attendants, Service Center and Bookkeeping

Supervises eCommerce department

Overall operation including scheduling, picking, staging, metrics

Supervises Maintenance department

Ensures store conditions are properly maintained
Performs probationary and regular performance reviews
Schedules personnel in collaboration with head of maintenance to ensure proper coverage
Training and oversight of cart retrieval procedures

Performs store personnel functions as necessary

Conducts screening interview and recommends candidates to department heads
Consults with department heads about personnel problems and work to resolve
Administers corrective action notices and consults Store Director on terminations
Ensures compliance with union contract rules
Payroll/timeclock management
Worker’s Compensation and General Liability reporting and follow up

Oversees loss prevention functions to minimize losses and to ensure safe shopping and working conditions

Job Requirements:

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

Demonstrates functional/technical store operations expertise
Proven managerial skills to successfully monitor performance and accountability
Possess strong leadership skills with the ability to lead and motivate others
Resourceful with ability to work across all areas of the business
Possess the ability to motivate and work in cooperation with others to achieve desired results
Demonstrates excellent written and verbal communication skills
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.