Job Description

BRIEF DESCRIPTION:

The Associate Client Service Manager will serve both the managers of smaller accounts and be responsible for performing daily deliverables within the suite of COBRA services and products. This includes tasks such as carrier updates, entering qualifying event information in the COBRA system, and supporting specific client requests, especially managing annual renewals. This position will also be involved with closing out tasks related to the call center management system and will participate in projects and other initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform daily operations and processes accurately and within quality standards.

Resolve and respond timely to client issues.

Report COBRA participant status changes to carriers through email or portal updates.

Work collaboratively within a team structure to ensure timely deliverables.

Utilize tracking tools to account for daily, weekly, and monthly productivity.

Assist in the development and maintenance of operational documentation and efficiency projects.

Ensure all client deliverables adhere to specified quality standards.

Manage client annual renewal, and all the applicable activity required to complete the process.

Adhere to internal and external compliance and security processes.

Support the COBRA team and supervisor with ad-hoc requests and other projects as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or GED equivalency is required, college degree preferred.

Minimum of 1 year of demonstrated experience in a processing support capacity.

Minimum of 1 year demonstrated client management experience.

Experience working with COBRA regulations and compliance is preferred.

Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required.

Other related exposure to Benefits Administration, Spending Accounts, HRIS, and/or Payroll environments is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Proven ability to manage high-volume data entry activities.

Strong multitasking skills with the ability to adjust priorities and meet deadlines in a fast-paced work environment.

Ability to follow through and successfully execute tasks while maintaining specified quality standards.

Excellent organizational, analytical, and attention to detail skills.

Strong interpersonal, verbal, and written communication skills.

Ability to work well independently and as a team member.

Aptitude for learning proprietary systems, applications, and internal workflows.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands of this job include sitting, speaking or hearing, using hands to finger, handle, feel objects, and reach with hands and arms.

Occasionally, standing and walking may be required.

Extensive use of a computer, keyboard, and viewing of a computer screen is necessary.

Specific vision abilities required include close vision and the ability to adjust focus.

The work environment is typical of an office setting.

WORK LOCATION:

The role is typically performed in a hybrid capacity at MMA East's Conshohocken, PA office.

Remote work locations may also be considered.