Job Description

As a medical claims representative trainee, you’ll be instrumental in keeping the medical claims process efficient and supportive for our customers. Focusing on personal injury protection medical coverage, you’ll analyze accident details, medical records and terminology. You’ll also adjust claims while maintaining solid relationships with customers.  Bring your passion for helping others and we’ll teach you the insurance stuff – allowing you to be confident when speaking with customers.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like. 

Duties & responsibilities after training

Research policy contract, regulation and cause of injury to make coverage decisions
Conducts research to understand correlations between medical records and motor vehicle accidents, injuries or medical conditions
Identify and research wage loss expenses and documentation for payment consideration
Review and interpret policy language when subrogation demands are received 

Must-have qualifications

Three years of relevant work experience OR
Bachelor’s degree OR
Two years relevant work experience and an associate degree 

Schedule: Monday-Friday 8:00 am-4:30 pm 

Office Location: Albany, NY 

Compensation 

Once you complete training and pass any necessary testing requirements, your salary will range from $58,500 - $60,000/year, however, during training, you’ll be paid hourly based on your annual salary.
Gainshare bonus up to 16% of your eligible earnings based on company performance.

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance