Job Description

Job Summary

Responsible for providing subject matter expertise partnership to people leaders to drive a consistent approach to interpretation and application of Company policies, rules and practices while providing end to end consultation, compliance and approval support for corrective action, performance improvement and termination processes. Serves as an internal escalation point on complicated matters for Employee Relations Specialists. Assists in the gathering and analysis of employee relations data and provides regular insight to partners on significant trends and potential impact on strategic planning. Generates and leads ad hoc Employee Advisory Services process improvement initiatives. Contributes to the creation and leading of internal training and development opportunities as well as onboarding for new employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

Conducts impartial, confidential investigations into employee-reported, HR-related concerns; provides recommended actions to local Leadership and collaborates on determining appropriate final resolutions.
5-7 years experience in Employee Relations (performance management or investigations) 
Escalates defined matters to appropriate partners and conducts certain investigations of escalated matters at their direction.
Drafts thorough investigation summaries that appropriately document investigations and outcomes in a timely manner.
Prepares, analyzes data, identifies root cause or trends and presents results to partners on agreed upon cadence.
Provides point of contact for employee relations support, guidance and direction to management and field operators.
Assists employees and management with the interpretation of Company policies and other relevant employment and immigration laws and responds to inquiries and concerns.
Conducts employee focus group sessions, employee surveys, and exit interviews to obtain employee feedback as needed. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership to develop and implement action plans.
Partners with Legal or Compliance and investigates and/or facilitates documentation gathering for all administrative changes, and attorney letters.
Acts as partner to support Security Investigations as needed.
Utilizes and maintains case management system to document investigatory engagement and resolution.
Maintains current knowledge of and ensures compliance with Federal and State employment laws.
Assists with the training and development of fellow team members.
Collaborative, team first mindset.
Consistent exercise of independent judgment and discretion in all matters.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

National Pay Range: $56,157.85 USD-$131,619.95 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.