Risk and Compliance Specialist II - SPOT
Posted on: 14 Sep 2023
Phoenix, AZ
Job Description
About the Role
The Special Projects Operations Team is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards. SPOT agents complete high quality reviews and projects within the scope of the organization, including background checks, audit related work, and fraud mitigation. We work in concert with the Program teams, Legal teams, and others to ensure compliance to all regulatory standards and mitigate risk.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
What You'll Do
Perform basic research and data entry related to multiple crucial projects
Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls
Be able to learn and master multiple systems used within the workplace
Communicate quickly and effectively to internal Uber members as needed
Become an expert on processes and may help with sophisticated problem solving
Follow process guides to complete tasks and provide support to various crucial initiatives
Investigate fraud instances and take action accordingly
Conduct outbound call campaigns and support supply campaigns sought at getting earners on the road
Take on projects to update and audit partner documentation
Basic Qualifications
Some experience or internship in a compliance/quality focused industry such as banking, insurance underwriting, or lending
OR some experience or internship working in a fast-paced technology or operations environment
Basic Excel or Google Sheets skills
Demonstrated leadership in workplace, school setting, community, or other environment
Preferred Qualifications
Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication
Ability to multitask, prioritize, and handle time effectively
Excellent interpersonal skills, integrity, and follow-through on tasks
Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
Detail-oriented
Basic analytical/technical skills
Ability to work with sensitive customer information
Uber Technologies, Inc.
San Francisco, CA
Uber Technologies, Inc. develops and supports proprietary technology applications that enable independent providers of ridesharing, and meal preparation and delivery services to transact with end-users worldwide. The company operates in two segments, Core Platform and Other Bets. Its driver partners provide ridesharing services through a range of vehicles, such as cars, auto rickshaws, motorbikes, minibuses, or taxis, as well as based on the number of riders under the UberBLACK, UberX, UberPOOL, Express POOL, and Uber Bus names; and restaurant and delivery partners provide meal preparation and delivery services under the Uber Eats name.
The company also offers Uber Central, a tool that enables companies to request, manage, and pay for rides for their employees, customers, or partners; and Uber Health, which allows healthcare professionals to arrange rides for patients going to and from the care destinations. In addition, it provides freight transportation services to shippers in the freight industry under the Uber Freight name; leases vehicles to third-parties that use the vehicles to provide ridesharing or eats services through the platforms; and provides access to rides through personal mobility products, including dockless e-bikes and e-scooters under the JUMP name. The company was formerly known as Ubercab, Inc. and changed its name to Uber Technologies, Inc. in February 2011. Uber Technologies, Inc. was founded in 2009 and is headquartered in San Francisco, California.
-
IndustryTransport/Delivery Services
-
No. of Employees22,263+
-
Website
-
Jobs Posted188
