Claims Advocate
Posted on: 23 May 2023
Phoenix, AZ
Job Description
About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team. This role will be a hybrid onsite/work from home schedule once Uber offices reopen, and is available in both weekday (Monday-Friday) and weekend (Thursday-Monday) shifts. Are you ready to Uber On?!
What You’ll Do
Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
Demonstrate critical thinking while adhering to Uber established claims processes.
Apply existing knowledge to assist with higher complexity claims and insurance inquiries
Accurately respond to inquiries received from carriers and other third parties
Demonstrates customer obsession and solid understanding of Uber’s insurance policies when communicating with all partners
Utilize strong written/electronic communication. Primary method of communication in role is electronic. Telephonic communication is minimal
Basic Qualifications
High School Degree or equivalent
Knowledge of US auto claims coverages
2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience
Proficiency with various computer operating systems
Preferred Qualifications
Bachelor’s Degree preferred
Claims designation obtained or in progress a plus
Experience with bodily injury claims handling experience with a major insurance carrier
Advanced written and verbal communication skills
Extraordinary attention to detail
Ability to maintain quality in a fast-paced, high volume environment
High degree of adaptability to meet changing business needs
Proficient in muliti-tasking through various technology platforms
Compromises when necessary in order to help the team achieve goals
Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
Demonstrated ability to enhance business process in the claims environment with a high degree of complexity
Uber Technologies, Inc.
San Francisco, CA
Uber Technologies, Inc. develops and supports proprietary technology applications that enable independent providers of ridesharing, and meal preparation and delivery services to transact with end-users worldwide. The company operates in two segments, Core Platform and Other Bets. Its driver partners provide ridesharing services through a range of vehicles, such as cars, auto rickshaws, motorbikes, minibuses, or taxis, as well as based on the number of riders under the UberBLACK, UberX, UberPOOL, Express POOL, and Uber Bus names; and restaurant and delivery partners provide meal preparation and delivery services under the Uber Eats name.
The company also offers Uber Central, a tool that enables companies to request, manage, and pay for rides for their employees, customers, or partners; and Uber Health, which allows healthcare professionals to arrange rides for patients going to and from the care destinations. In addition, it provides freight transportation services to shippers in the freight industry under the Uber Freight name; leases vehicles to third-parties that use the vehicles to provide ridesharing or eats services through the platforms; and provides access to rides through personal mobility products, including dockless e-bikes and e-scooters under the JUMP name. The company was formerly known as Ubercab, Inc. and changed its name to Uber Technologies, Inc. in February 2011. Uber Technologies, Inc. was founded in 2009 and is headquartered in San Francisco, California.
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IndustryTransport/Delivery Services
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No. of Employees22,263+
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Website
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Jobs Posted188
