Job Description

Meta is seeking a forward thinking, experienced Storage Product Hardware Platform Lead Engineer to join the Data Center Site Operations team. The Product Hardware Engineering (PHE) team is responsible for the overall performance of Meta’s production compute, storage, and AI/ML platforms through their life-cycles in our data centers. This role will influence and drive a subset of the PHE team responsibility that focuses on storage platform hardware. Storage responsibilities include SSD, HDD, and Tape based platforms. Tape libraries have network-attached storage solutions in a data center environment. Leadership skills and technical influence that extends beyond the Site Operations team towards cross-functional partner organizations are important. The role scope is focused on maintaining and improving the health of the storage platforms from verification testing into mass production through end-of-life. Key responsibilities include identifying systemic hardware, firmware, and tooling issues; engaging in hands-on problem solving; and collaborating effectively with cross-functional engineering and tooling teams to improve performance of the fleet. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. We seek an individual who can quickly absorb and understand the technical challenges of subject matter experts and local site operations teams, create alignment between these globally distributed teams as well as partner organizations, and can set informed priorities and direction while getting buy-in and commitment from relevant stakeholders.

SiteOps Global Product Hardware Lead Engineer - Storage Responsibilities

Lead other Storage PHE team members through efforts that provide end-to-end lifecycle ownership (verification test through end of life decommissioning) of Storage hardware platforms and associated new SSD, HDD, and tape technologies in the data centers

Serve as the central point of contact representing the Storage hardware platforms and associated new technologies across SiteOps, and be the subject matter experts on hardware platform issues, for datacenter operations teams

Drive complex Storage technical investigations globally and spanning multiple disciplines such as Hardware, Software/Firmware, Networking and Power & Cooling

Work closely with other PHE team members to share best practices and ensure appropriate feedback is given to cross-functional teams

Issue timely alerts and support fixes to operations teams, and assure a robust feedback pipeline to engineering teams

Provide serviceability feedback on Storage production hardware to engineering design teams

Provide technical mentorship on large scale data center projects and initiatives to global, cross-functional teams

Build strong relationships and collaboration with engineering and cross functional teams across the company. Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales

Own the cross-functional communication with other technical operations groups to help resolve incidents

Collaborate with stakeholders, functional owners and subject matter experts to interpret and articulate business and operations needs

Ability to travel up to 30% required

Minimum Qualifications

10+ years experience in hardware development and/or validation, working with cross functional teams to deliver products to production

BS or BA in technical field or commensurate experience

Experience in processing and analyzing large sets of data

Experience working with Linux or Unix Operating systems

Experience managing multiple concurrent projects and managing competitive timelines

Experience working across a diverse global organization and building partnerships with cross functional teams inside and outside of the organization

Proven knowledge of server and storage platforms, principles, technologies, protocols, and standards

Experience triaging and debugging hardware platforms

Proven technical skills, experience to create documentation for users of all levels

Experience working independently within a multi-disciplinary team of hardware and operations engineers

Preferred Qualifications

Leadership presence and presentation skills

Experience with Storage based platform hardware that include SSD, HDD, and/or Tape based platforms. Knowledge of warm and cold storage platform details

Bash, PHP, Python, or Perl scripting experience

Experience in data center system and process automation

Large-scale data center environment experience, including hardware deployments, deep system knowledge of Linux, Server Hardware, networking, network protocols, supply chain and Data Center automation