Bilingual Call Center Representative
Posted on: 28 Dec 2022
Duluth, GA
Job Description
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.
WHAT WE HAVE TO OFFER
Fortune 500 company, ranked among the "World's Most Admired Companies" by Fortune Magazine
Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
Excellence: Provide an unparalleled level of expertise to support customers overall experience.
Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
Penske Automotive
Bloomfield Hills, MI
Penske Automotive Group, Inc. operates as a transportation services company. The company operates through four segments: Retail Automotive, Retail Commercial Truck, Other, and Non-Automotive Investments. It operates automotive and commercial truck dealerships principally in the United States, Canada, and Western Europe; and distributes commercial vehicles, diesel engines, gas engines, power systems, and related parts and services primarily in Australia and New Zealand. The company also engages in the sale of new and used motor vehicles of approximately 40 brands; and provision of vehicle services and collision repair services. In addition, it is involved in the sale and placement of third-party finance and insurance products, third-party extended service and maintenance contracts, and replacement and aftermarket automotive products. Further, the company distributes commercial vehicles and parts to a network of approximately 70 dealership locations, including 9 company-owned retail commercial vehicle dealerships.
As of December 31, 2018, it operated 345 automotive retail franchises, of which 154 franchises are located in the United States; and 191 franchises are located outside of the United States primarily in the United Kingdom. The company also operated 20 dealership locations of heavy and medium duty trucks, offering primarily Freightliner and Western Star branded trucks, as well as a range of used trucks, and services and parts. Penske Automotive Group, Inc. is headquartered in Bloomfield Hills, Michigan.
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IndustryTransport/Delivery Services
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No. of Employees27, 000
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Website
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Jobs Posted752
