Job Description

Cub Foods is looking to add Technical Analyst to their IT Team. This person will be based out of Stillwater, MN but will be traveling across the Metro area to Cub Foods stores to provide technical support.

Job Responsibilities and Accountabilities

Acts as a subject matter expert for complex systems and/or software that ensure our business remains operational

Utilizes technical expertise over complex systems and software to address questions, inquiries and concerns surrounding the change control environment, including escalated issues

Assists with the review of applications, systems or technical services to identify risks, optimize opportunities and makes recommendations to leadership based on findings

Establishes monitoring processes across system(s) to identify risks, trouble shoot problems and builds or configures solutions

Reviews, approves and schedules technical changes to the environment; may require facilitating Technical Services change board for review of cross functional changes to environment

Creates data analysis reports, takes proactive steps to identify persistent problems and makes recommendations to management as needed

Outage/Recovery

Acts as a technical subject matter expert in the resolution of outages or high priority incidents

Drives recovery when systems are down by coordinating work efforts between Tier 1, Tier 2, Tier 3, Tier 4 response teams and various vendors

Integration

Assists with the integration of new hardware or software features, including new products or services

Builds technical integration and automates feeds/interfaces to and from different tools and systems

May be required to write ad hoc program requirements, design, test and facilitate implementation

Systems Support/Monitoring/ Troubleshooting

Accountable for ongoing definition and support of service portfolios, catalog items, functionality and change schedules for each of the technical service application and infrastructure teams

Oversees updates of operational support documentation relating to specific applications or services

Provides technical support and monitoring to complex systems and software tools (ex. Wireless infrastructure, telecom, billing, payments, mainframe processing and office services functions)

Investigates and solves problems across various systems and software versions

Partners with Field Service Representatives on unique store or DC problems that arise (ex. slow lanes, warehouse hardware, network or power issues, etc.)

Participates on teams across Technical Services to identify chronic technical problems within their areas

Drives resolutions of chronic problems as needed by bringing together multiple organizations and teams at once

Provides technical expertise to offshore teams in the form of escalations, knowledge explanations/refinement, and symptom resolution

Monitors technical environment and validates any system updates and additions or changes to security/access

Provides 24/7 on call support as relevant to the role

Financial

Oversees costs assigned to applications and service areas as needed

Advises on new systems and software based on technical expertise and may partner on reviewing costing models with Cost to Serve team

Cost to Serve team in addition: o Builds and configures cost models into a third party tool and validates the outcomes are as expected

o Works with service teams to determine their cost allocation methods for each service the team provides

o Consults and advises as to potential outcomes based on choices

o Updates feeds (automatically and / manually) monthly to import the most recent financial data

o Assigns costs to applications and service areas as needed

Training

Creates knowledge management resources and training for when new features are introduces into the technical environment; trains on processes, expectations and updates of operational support documentations

Partners with Tier 1 Help Desk mangers to document and train them on new system features and enhancements

Compliance

Defines, trains and manages compliance (including SOX) for critical TS processes including Change

(changing production systems), Incident, Escalation, Release and Problem

Addresses questions, inquiries and concerns surrounding the change control environment, including escalated issues

JOB REQUIREMENTS:

Bachelor’s Degree in Computer Science, or a discipline related to assigned business area

2-4 years relevant work experience preferred

Preferred work experience in TS, retail or supply chain organizations

Possesses good interpersonal skills

Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams

Ability to manage competing priorities

Ability to effectively adapt to rapidly changing business needs and leverage technology in support of the needs

Must have strong computer skills and be proficient in use of Microsoft Office applications

Demonstrates basic public speaking and presentation skills

Demonstrates basic facilitation skills with the ability to drive toward common solutions

Demonstrates basic interviewing, listening, and observational skills used to identify and define business and technical needs

Demonstrates basic analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies

Demonstrates basic analytical modeling skills (models that clearly and easily communicate concepts to customers)

Demonstrates effective TS system and business function documentation skills

Knowledge of the assigned business area and clear comprehension of their business objectives, challenges and ways to use technology to address them

Possesses excellent interpersonal skills

Excellent written and verbal communication skills including ability to present to and influence others

Ability to effectively adapt to rapidly changing business needs and leverage technology in support of the needs

Ability to track project status and maintain substantive dialogue with many project managers, both within TS and the business functional area (project management experience helpful)

Demonstrates strong public speaking and presentation skills

Demonstrates knowledge of and concern for the area’s business needs and priorities

Demonstrates strong facilitation skills with the ability to drive toward common solutions

Demonstrates strong interviewing, listening and observational skills used to identify and define business

and technical needs

Demonstrates strong analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies

Demonstrates strong analytical modeling skills (models that clearly and easily communicate concepts to customers)

Physical Environment

Travel within the Twin Cities Metro Area Is required

Some travel outside of the metro

Most work is performed in a temperature controlled environment

Incumbent may sit for long periods of time at desk or computer terminal

Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

Stooping, bending, twisting and reaching may be required in completion of job duties