Job Description

Torrent Technologies seeks candidates in the Overland Park, KS location for a Claims Examiner.

What can you expect?

This is a highly visible position in our flood claims department where you will be supporting our clients.
In the first 30/60 days, you can expect to have one to one training to gain knowledge of the business and how we operate. Learning about flood insurance and claims. Learning the systems we use will be essential. You can expect to get acquainted with the team and by 90 days you can expect to be closing claims.
Work an 8-hour shift between the operation hours of 6 am – 6 pm Monday – Friday
You would be joining a team of highly motivated and knowledgeable individuals
Obtain an ANFI designation and Federal Adjuster Authorization Certification

What is in it for you?

Work for a global company with a strong brand and strong results to match
Culture of internal mobility, collaboration, and valued partnership with HR from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
Competitive pay and full benefits package – starting day one (medical, dental, vision, life insurance, generous 401k match).
Flexible work opportunities for work/life balance
Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

Handle non-routine complex issues pertaining to claims complications and claims processes, escalating where necessary, to ensure application of pertinent policy and action calculation of claims rates.
Review claim reports of high complexity to ensure accurate records are produced and distributed.
Distribute new claim notifications and updates to the team to ensure information shared is consistent and clear.
Ensure incoming documentation from clients and underwriters, guidance and feedback to colleagues are filed to keep documentation organized.
Inspect receipt of documentation by mail or phone to ensure operational excellence and to maintain ongoing and professional communication with insurers, clients, and underwriters to ensure that client and insurer-related materials are catalogued, distributed, and readily available to the team.
Review high volume of claim information on appropriate claim application(s) and ensure compliance with any local service standards to maintain accurate records for Claims Advisory.
Create standard templates for insurance claims forms and review templates for effectiveness to ensure support staff produce consistent deliverables.
Check claim files and ensures files with missing information are properly flagged and follow up correspondence is sent to insured or other involved persons for missing or supplemental information.
Identify potential policies and coverages for incoming claims, performing independent research to seek validation or clarification where necessary to add advantage to Claims Advisory and support claims analysts.

What you need to have? 

High School Diploma or GED
2+ years of property and casualty claims experience
Proficiency in Microsoft Office Suite tools
Ability to work over-time, based on seasonal business needs
Professional phone skill set
Excellent verbal and written communication skill set
Ability to problem solve
Ability to obtain information from multiple sources and assimilate data.
Strong attention to detail.

What makes you stand out?

A college degree
Flood insurance experience, highly desirable
General construction knowledge
ANFI designation
Being an NFIP Authorized Adjuster