Job Description

Torrent Technologies is seeking a Client Relationship Management – Senior Specialist, multiple locations.

Torrent Technologies is a Marsh Company and is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities.  We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products. 

What can you expect?

Serves as client executive on assigned flood insurer client accounts. Assists senior level colleagues with maintaining and expanding large or complex client accounts to refine and develop technical and managerial sales and client management skills as well as gain exposure.
Works to ensure all managed accounts are in good standing and addresses escalated issues or concerns in a timely and effective manner with key internal and external stakeholders so as to ensure operational excellence and relationship satisfaction.
Analyzes and conceptualizes client and/or flood industry quantitative and qualitative data into actionable insights for assigned accounts.
Collaborates with internal stakeholders to scope and implement projects, system and process enhancements, and flood industry resources to address client and prospective account needs and growth opportunities.
Nourishes and grows professional network within client organizations.
Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

What is in it for you?

Work in a dynamic and  energetic team environment
Fast pace, exciting and friendly culture
Competitive compensation and time off
Attractive flex benefits package (medical/dental/vision  insurance, life insurance, retirement plan)
Career development opportunities

We will count on you to:

Serve as primary contact for core group of Torrent clients, prioritizing and responding to requests
Develop long-lasting relationships with clients and flood industry stakeholders
Drive sales growth and efficiencies through client initiatives
Provide actionable insights and analytics to clients

What you need to have: 

4 year degree in business administration or related field
5+ years in insurance in a client management role
Well versed in flood and property insurance principles
Strong interpersonal and presentation skills for interacting with team members and clients
Experience with running and interpreting analytics and completing financial analysis in Excel
Ability to travel to client offices, industry conferences and Torrent/Marsh offices

What makes you stand out:

Prior experience independently managing a core group of clients
Demonstrated ability to leverage analytics to identify and execute against business opportunities
Experience in contract negotiation management