Job Description

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)

Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active

participant

Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs 

Develop account relationships with contacts at multiple levels within the organization 

Identify opportunities to further penetrate accounts by selling CHR’s diverse services 

Provide solution design through face-to-face interaction with accounts 

Bring pricing options & recommendations to account leadership 

Identify issues, seeking input from others to determine best course of action & implement solutions 

Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics

Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary   

Sell and negotiate at a core / strategic level

Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account

Establish and maintain relationships with day-to-day / weekly / monthly contacts

Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

Consistently ensures execution of business through local Branch procedures

Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources

Create / Review internal account metrics on a regular basis (weekly)

Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Site Specific:  Owned NR:  15.000-100.00; Load volume (per annum):  160-325

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GED

Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred 

Excellent communication, presentation skills and the ability to negotiate at all levels

Ability to work under pressure

Proficient in Microsoft Office Suite of programs

Ability to multi-task, prioritize, and manage time effectively 

Ability to build strong customer relationships 

Ability to work in a team environment, while also delivering independent results 

Strong ability to persuade, motivate, and influence others 

Self-driven, results - orientated individual with a positive outlook and clear focus on high quality andbusiness profitability

Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers

Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems

Site Specific:  Understanding HMRC procedures and regulations

Preferred:

Site Specific:  Bachelor’s degree/Degree level education

Site Specific:  Working experience in a matrix organization

Site Specific:  Ability to speak multiple languages 

Values a diverse and inclusive work environment