Job Description

Job Summary

Responsible for developing the strategic direction, design, development, and implementation of systems (within a specific focus) that align software solutions and technologies to meet the overall business needs and objectives across Comcast. A key member of the Comcast Enterprise Technology senior management team, this role helps lead the Company's development teams in delivering and supporting enterprise systems that enhance the employee and customer experience, reduce operating costs, and support various business operations. Creates and executes business strategies to achieve desired business results. Interacts with top management, vendors, and decision-makers to build relationships and influence decisions. Sets objectives for direct reports and oversees the leadership and management of designated division(s).

Job Description

Core Responsibilities:

Develops and improves operational efficiency for the Software Development & Engineering function and creates strategic business plans aimed at achieving those objectives.

Discerns which new technologies to incorporate into the Software Development & Engineering program. Executes change and new standards and policies effecting the design, development and deployment of software engineering and web applications solutions. Recommends organization-wide software engineering performance and service standards.

Coordinates all program activities with other Company development, implementation, and operations teams.

Participates with other leaders in determining business strategies effecting the Software

Development & Engineering function. Recommends adjustments for, or adjusts, software engineering plans to support changing business direction and needs.

Provides regular executive briefings to corporate and field executives on program direction and status.

Negotiates for resources at top management, ensuring that division(s) have the necessary resources, training, and staff to achieve their strategic and operating goals.

Builds and enhances important internal and external relationships. Manages vendors; negotiates contracts.

Creates and manages a program of continual productivity improvement within the organization.

Provides strategic leadership and guidance to one or more directors, senior directors, managers etc. Provides leadership in setting directions for and achieving objectives of, the designated division(s) or group(s).

Acts as a technical expert and may be responsible for managing scrum SDLC, web services development and other technical elements relevant to the area(s) of focus.

Consistent exercise of independent judgment and discretion in matters of significance.

Other duties and responsibilities as assigned.

You will be responsible for the overall Comcast Business user app, inclusive of the digital experience, promoting adoption and engagement for our end users.

Must be able to formulate and execute on a digital strategy.
Experience transforming and integrating tools to allow for a consistent experience for our customers.
Experience creating a unified approach.
Delivering a more personalized experience for business is a top priority.
For example, implementing virtual assistant capabilities, real time assistance and journeys.
Finding ways to promote adoption and engagement in the client App.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +