Job Description

JOB PURPOSE:

Provide site wide technology support for implemented infrastructure and systems for the Autonomous and Automation division’s local and/or remote sites. Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site specific projects are carried out to plan and scope.

JOB DUTIES:

This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager. Responsibilities of the incumbents are within functional lines with individuals assigned administration and/or maintenance of existing personal computer, server, Local Area or Wide Area Network, WEB, and/or distributed computing systems and infrastructure.

Competent to perform all configuration, integration and system administration assignments without close supervision

Provides project management, systems, and/or system administration leadership, guidance, and assistance to other team members

Works on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls

Works independently on complex projects that span multiple infrastructure components

Develops major infrastructure architectures released based on requirements gathered from system customers

Performs integrated testing and acceptance of infrastructure components to ensure timely, quality results; Designs and implements processes, or process improvements, to aid in development and support

Maintains documentation of site’s technology environment to ensure consistency and predictability or services; Assists customers with documentation, training and usability efforts.

BACKGROUND/EXPERIENCE:

Basic Qualifications

Requires a relevant degree, technical certification, or equivalent experience.

Experience with Advanced Service Desk IT Support

Demonstrate excellent planning, organizational, communication, and problem-solving skills

Demonstrate a high level of multitasking skills

Good understanding of various software tools, cloud, web technologies, and SDLC

Understanding and knowledge of troubleshooting Networks

Understanding and knowledge of troubleshooting compute and storage

Knowledgeable in

Linux (Ubuntu and RHEL)

Windows Desktop and Server OS

Containers – Kubernetes or Docker

Azure Cloud Services

Amazon Web Services

Intel based hardware (workstations, laptops, servers)

WIFI networking access points

Knowledgeable of common deployment processes and tools;

ServiceNow

Wireshark

Command line

SSH, FTP, SCTP, Putty, etc.

XRDP

Remmina

Three to six years in infrastructure system administration, or equivalent support work

Good understanding of information security

Experienced with patch and vulnerability management

Should have a good knowledge of ITIL/ITSM policies and procedures

Location:

? Must be located in and or around San Francisco, CA or the Bay Area.

Top Candidates will also have:

Working knowledge of programming languages such as python, C++, Java, etc.

Working knowledge of Network Firewalls

Working knowledge of common LAN and WAN Topologies and underlying components

Experienced in Problem Management

Experience working in a robotics environment

Experienced supporting hardware systems engineers

Familiar with NIST and/or ISO20000 security standards

Experienced working in large complex organization

#LI-Hybrid