Job Description

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, background, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Westlake / Austin financial center. This position reports directly to the Branch Manager.

If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Ideal candidates will have the skills and experience necessary to:

Manage the branch service, sales, and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
Perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
Conduct training and coaching to include mentoring employees.
Provide leadership and training for the sale and referral of bank products and services.
Resolve and respond to client service issues, complex client complaints and questions.
Direct the work of managed employees to include scheduling and setting hours.
Maintain production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency. Recommend promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines that approaches used by employees to do assigned tasks.
Oversee compliance with adherence to safety and security protocols. Monitor and/or implement legal compliance measures, ensuring the branch/financial center is in compliance with all bank policies and procedures.
Monitor and ensure compliance with policy and the company’s risk appetite. Implements management procedures and operating practices and commits the branch/financial center in matters of significant financial impact.
Approve teller transactions as needed.
Prepare the branch/financial center for audits and works with audit staff to resolve any issue identified.
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Work closely with key partners to achieve sales and service objectives and maintain operational integrity.
Use their discretion to perform approvals and overrides within their authority.
Be involved in planning long- or short-term operational, sales, and customer experience goals.
Investigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
Represent the branch/financial center in handling complaints, arbitrating disputes, or resolving grievances.
Process cash transactions and perform other customer service and sales duties within the branch/financial center as needed and use discretion to determine when to perform these additional functions.
Perform other duties as assigned.

Qualifications:

High School diploma and 4+ years of experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
Banking management and branch operations experience desired.
Knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales, and management skills.
Ability to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs (i.e., word processing, spreadsheets, etc.).
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.

Salary Range:

$63,000 - $73,000 annually (based upon relatable skills/experience).

Benefits:

Medical, dental, and vision coverage + Vacation + Profit-Sharing - START DAY ONE!
Employer-paid basic life insurance.
401(k) plan + generous company matching.
Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and/or parking waivers).
Eligible for sales bonuses + monthly incentives and/or annual discretionary bonus (must meet eligibility requirements).
Paid training, paid vacation, and paid holidays.
Tuition reimbursement for qualifying employees.
Promotional opportunities offered from within.
Stable employer, we are a division of Zions Bancorporation and included in the S&P 500 & NASDAQ Financial 100 indices.