Job Description

Position Summary

The Manager IT Product Engineering is the technical point of contact for all products in the designated area of responsibility. The Manager is responsible for planned initiatives, projects, and ongoing IT services, product delivery as well as business partner management. The Manager leads, coaches and develops a team of engineers focused on product delivery. The Manager will be involved in operational support of all products within scope of responsibility.

The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

Manage a portfolio of products from conception to retirement  
Lead and mentor a team of engineers (including tech leads) as well as business partners while ensuring that the product engineering team delivers with consistency, high quality and predictability
Create and promote a work environment focused on engineering excellence to attract, develop and encourage a culture of technical innovation while focusing on achieving product goals
Partner with product management and marketing teams and help develop the product vision and roadmap
Develop the technology roadmap for products in their area of responsibility to ensure security, reliability and scalability
Leads the development of policies, standards and guidelines for building and supporting IT products
Establish frameworks, design and integration patterns as well as guide the software development performed by business partners
Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility
Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility
Manage production and non-production environments through change control management
Ensure work practices are in line with all audit, security and regulatory requirements
Partner with other Engineering Managers to ensure alignment and drive efficiencies
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of Succession plan for the IT department
Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
Five (5) years’ experience in software engineering
Three (3) years’ experience leading and mentoring Engineering teams
Hands-on experience with Java, AngularJS and NodeJS
Working knowledge of cloud computing: Azure, GCP or AWS
Available for moderate overnight travel (up to 35%)  
Able to work flexible hours and be available for emergency response on short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Seven (7) years’ experience in software engineering
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies and how their needs drive IT strategy

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Work Environment:

Hybrid work environment

Physical Effort:  

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)