Job Description

As an NRG employee, we encourage you to think creatively and proactively about your career choices.  Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge.  Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!

The NRG Sales Support Analyst will serve as a subject matter expert on the company’s retail energy business operations, processes, and systems to assist NRG Sales originators with maximizing the efficient growth of the business through revenue generation activities. This includes developing and maintaining strong working relationships with NRG Business C&I customers and third-party sales channels and serving as the in-house point of contact.  The Sales Support Analyst should have a continuous improvement mentality and look for opportunities to enhance NRG’s processes and be able to participate in improvement efforts and UAT testing.

Responsibilities:

Collect and verify Power and Natural Gas usage information.
Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.

Maintain SLA productivity target in managing deal set ups delivering RFPs on time
Generate and review contracts for various product offerings.  Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
Assist in development of Request for Proposal response packages

Minimum Requirements:

High School Diploma, GED or equivalent education
Knowledge of utility rules and requirements for retail energy suppliers

Preferred Qualifications:

Bachelor’s degree preferred, preferable in Business Management, Marketing, or a related field

Experience in sales, marketing, or customer service.
Energy industry experience preferred.
Knowledge of retail energy commodity products and pricing components preferred
Knowledge of the sales cycle preferred

Benefits: 

Great company culture with collaborative environment focused on diversity & inclusion! Voted as a BEST employer by Forbes
A competitive total compensation package, including annual incentive, 401(k) plan with company matching, generous PTO plan

Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short-Term Disability, etc.  
Paid parental leave & child adoption assistance
Employee well-being programs
UniversityNRG – online learning & development for employees and tuition reimbursement program