Job Description

General Summary:

Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers.  This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process.   The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.  

Principle Duties and Responsibilities:

Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines
Proactively plans for the daily business based on volume and staffing.  Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs 
Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed
Actively monitors and adjusts staffing levels based on business needs and staffing model
Opens and closes the store per schedule. Provides management coverage for the entire store
Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities
Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to:  Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
Resolves associate issues in a timely manner and takes appropriate partners
Interviews, hires, trains and promotes associates to support store operations and company growth
Leads training and development activities across business areas, including sales, service operations,  merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk
Partners with and develops associates to resolve customer issues
Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed
Partners with appropriate departments and regional team members as needed
Ensures team adheres to asset protection and risk management processes and procedures.  Researches and approves transactions that are identified as exceptions to normal business conditions
Executes AOR responsibilities according to company guidelines and checklists   
Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles
Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements
Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time
Performs duties and tasks while reporting to the Location General Manager §       Displays financial responsibility through P&L management
Uses all CarMax software and media effectively
Complies with all local, state and federal regulations
Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.  

Work requires ability to:

Partner with others when facing complex problems
Prioritize competing responsibilities appropriately
Multi-task, organize work and manage time well
Model and encourage exceptional team behaviors
Speak, listen and write effectively in dealing with associates and customers
Ability to make independent judgments regarding critical business decisions     
  Complete CarMax provided training as required

Working Conditions:

Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions. 
Requires walking or standing for an extended periods of time. 
Wears CarMax clothing (acquired through company) at all times working in the store.
 Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.