GLOBAL FORWARDING AGENT - OCEAN IMPORT
Posted on: 25 Feb 2022
Eden Prairie, MN
Job Description
Responsibilities:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications:
High school degree or GED equivalent
Minimum of 1 year of Global Forwarding experience
Preferred Qualifications:
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree
C.H. Robinson
Eden Prairie, MN
C.H. Robinson Worldwide, Inc., a third party logistics company, provides freight transportation services and logistics solutions to companies in various industries worldwide. The company operates through North American Surface Transportation and Global Forwarding segments. It offers transportation and logistics services, such as truckload; less than truckload transportation, which include the shipment of single or multiple pallets of freight; intermodal transportation that include the shipment service of freight in trailers or containers by a combination of truck and rail; and non-vessel ocean common carrier or freight forwarding services, as well as organizes air shipments and offers door-to-door services.
The company also provides custom broker services; and other logistics services, including fee-based managed, warehousing, small parcel, and other services. It has contractual relationships with approximately 76,000 transportation companies, including motor carriers, railroads, air freight, and ocean carriers. In addition, the company is involved in buying, selling, and marketing of fresh produce, including fresh fruits, vegetables, and other perishable items under the Robinson Fresh name.
Further, it provides transportation management services or managed TMS; and other surface transportation services across Europe. The company offers its fresh produce to grocery retailers, restaurants, produce wholesalers, and foodservice distributors through a network of independent produce growers and suppliers. C.H. Robinson Worldwide, Inc. was founded in 1905 and is headquartered in Eden Prairie, Minnesota.
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IndustryTransport/Delivery Services
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No. of Employees15,000
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Website
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Jobs Posted569
