LSR
Posted on: 13 Feb 2021
Glen Allen, VA
Job Description
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Ensures quality, productivity standards are met, improvements are made where necessary and remediation follow-up is accomplished per internal/external audit findings. Conducts productivity reviews, best practices analyses, process improvement studies, organizational analysis, metrics development and service partnership agreements. Focuses on workflow, client experience, reducing expense, and enhanced efficiency. At Manager level, recommends and develops programs and metrics, partners with compliance and other internal areas to ensure all related requirements are integrated into processes as necessary, and oversees vendor relationships
Oversees data integrity process, produces management reports, reviews and documents performance and quality trends; collects, analyzes and reports client feedback to all levels of management. Conducts root cause analysis and escalates issues.
Minimum Requirements: High School diploma or equivalent. 2 years work experience in a back office operations area or a customer service/call center environment. Strong communications skills. Intermediate skills with Excel and Word. Demonstrated ability to use analytical skills to identify and escalate business issues.
Preferred Requirements: 3 years work experience to include experience in a quality, compliance or business analyst function. Depending on function familiarity with Regulation B, E and Z, and UDAP.
SunTrust Banks
Atlanta, GA
SunTrust Banks, Inc. operates as the holding company for SunTrust Bank that provides various financial services for consumers, businesses, corporations, institutions, and not-for-profit entities in the United States. It operates in two segments, Consumer and Wholesale. The Consumer segment provides deposits and payments; home equity and personal credit lines; auto, student, and other lending products; credit cards; discount/online and full-service brokerage products; professional investment advisory products and services; and trust services, as well as family office solutions. This segment also offers residential mortgage products in the secondary market.
The Wholesale segment provides capital markets solutions, including advisory, capital raising, and financial risk management; asset-based financing solutions, such as securitizations, asset-based lending, equipment financing, and structured real estate arrangements; cash management services and auto dealer financing solutions; investment banking solutions; and credit and deposit, fee-based product offering, multi-family agency lending, advisory, commercial mortgage brokerage, and tailored financing and equity investment solutions. This segment also offers treasury and payment solutions, such as operating various electronic and paper payment types, which comprise card, wire transfer, automated clearing house, check, and cash; and provides services clients to manage their accounts online.
The company offers its products and services through a network of traditional and in-store branches, automated teller machines, Internet, mobile, and telephone banking channels. As of December 31, 2018, it operated 1,218 full-service banking offices located in Florida, Georgia, Virginia, North Carolina, Tennessee, Maryland, South Carolina, and the District of Columbia. SunTrust Banks, Inc. was founded in 1891 and is headquartered in Atlanta, Georgia.
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IndustryBanking/Financial Services
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No. of Employees22,899
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Website
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Jobs Posted2598
