Tech Data

Sr. Services Support Representative

Posted on: 17 Feb 2022

Clearwater, FL

Job Description

Job Summary:

Want to work in a dynamic and engaging work environment? Want to see where the future of technology is headed? Apply for our entry level business to business position in Tech Data's sales organization supporting an established customer base. Tech Data operates within the IT distribution channel therefore we are a very dynamic and collaborative environment where each person holds a meaningful role. This is an opportunity to learn the sales and business development techniques of a Fortune 100 company while providing an exceptional customer service experience to our valued partners. This role supports the sales organization by owning administrative processes to ensure that customers needs are met while gaining valuable sales experience that will provide career growth opportunities within our sales organization.

Essential Duties & Responsibilities Required:

Performs sales order processing, promotional requests, and sales quotes.

Report creation, data entry, email follow up, database management and order tracking

Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met

Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders

Handles issue resolution such as shipping / stock, promotional adjustments

Maintains daily transactional engagement with the customer and internal partners

Represents Tech Data professionally in daily interface with business partners/customers

Meets attendance and punctuality standards

Required Knowledge, Skills & Abilities:

Build solid, effective working relationships with others

Constructively work under stress and pressure when faced with high workloads and deadlines

Respond to incoming calls and greet public in a friendly and courteous manner

Adjust readily to change and adapt as needed

Able to be immobile for long extended periods

Maintain a positive attitude in the face of criticism, rejection, or failure

Able to maintain confidentiality of sensitive information

Provide courteous and timely service 

Attend to important details with accuracy and efficiency

Able to use relevant computer system applications (Microsoft Office Suite)

Required Experience and Education (Years & Type):

High School/G.E.D. Certification plus 3 years relevant experience-

2 Year Degree plus 2 years relevant experience\

Preferred Education/Experience:

Current affiliation within a sales organization/class preferred

Bachelor's Degree within a business or IT discipline preferred

Working Conditions:

Occasional non-standard work hours or overtime as business requires.

Professional, office environment.

When you help us and join our team you'll get:

Medical, Dental, Vision Insurance

Tuition Reimbursement Program

Accrued Vacation - Including New Hire Vacation!

401(k) plan and employer match

Employee Stock Purchase Plan

AND MUCH MORE!

#LI-CB1

Tech Data

Clearwater, FL

Tech Data Corporation operates as an IT distribution and solutions company. The company offers endpoint portfolio solutions, including personal computer systems, mobile phones and accessories, printers, peripherals, supplies, endpoint technology software, and consumer electronics. It also provides advanced portfolio solutions, such as data center technologies comprising storage, networking, servers, advanced technology software, and converged and hyper-converged infrastructure, as well as specialized solutions. The company serves value-added resellers, direct marketers, retailers, corporate resellers, and managed service providers. It sells its products to customers in approximately 100 countries in North America, South America, Europe, the Middle East, Africa, and the Asia-Pacific region. The company was founded in 1974 and is headquartered in Clearwater, Florida.

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