Customer Service Representative / Call Center Dispatch
Posted on: 14 Feb 2022
Portland, ME
Job Description
As an Emergency Roadside Dispatcher for AAA Northern New England you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.
We are hiring for onsite swing shift dispatchers for the call center located at 68 Marginal Way, Portland, ME 04101. The training class will begin on March 11th, 2022.
AAA Dispatchers process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.
Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.
Successful completion of training without interruption.
Excellent written, verbal and advanced computer skills.
Work directly with 350+ independent contract stations facilitating service delivery to members.
Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.
Successful candidates will possess a passion for helping people, exceeding their expectations, and the ability to utilize available resources to provide excellent member service.
Prior Dispatch experience within a high-volume environment is preferred but not mandatory.
High School diploma, GED or equivalent.
Successful completion of Auto Club pre-employment assessments, background and drug screenings.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
AAA
Heathrow, FL
The American Automobile Association, Inc. provides travel services. The Company offers hotels, cars, flights, cruises, travel information, and other related services, as well as member savings, automotive repair services, insurance, and financial services. The American Automobile Association serves customers in the United States.
As the largest club in the AAA federation, we have more than 14,000 employees serving more than 16 million members in 21 states across the country. For more than 115 years we have enjoyed great success, thanks to our hard-working employees, valuable products and services, and commitment to the organization’s mission and values.
Our employees are ambassadors of the organization and its reputation in the marketplace. Each staff member plays a significant role in our continued growth and success. As an employer, we play an equally important role in the growth and success of our team. We take that role very seriously and offer our employees award-winning training and development programs.
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IndustryInsurance
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No. of Employees45,000+
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Website
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Jobs Posted72
