Provide an iconic customer experience
Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.
What you will do – Essential responsibilities
Complete administrative tasks to support all store departments
Provide customer service by greeting customers and guiding them through paperwork
Communicate effectively with customers and business partners
Maintain coverage at information desk and answer multi-line phone system
Learn and succeed as part of a team
This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.
Qualifications and requirements
Customer service experience
Thrive in a fast-paced office environment
Good listening skills and a strong customer focus
Strong written and verbal communication skills
Basic computer skills, including word processing and spreadsheets
Richmond, VA
CarMax, Inc., through its subsidiaries, operates as a retailer of used vehicles in the United States. The company operates in two segments, CarMax Sales Operations and CarMax Auto Finance. It offers customers a range of makes and models of used vehicles, including domestic, imported, and luxury vehicles; vehicles that do not meet its retail standards to licensed dealers through on-site wholesale auctions; and extended protection plans to customers at the time of sale.
The company also provides reconditioning and vehicle repair services; and financing alternatives for retail customers across a range of credit spectrum through its CarMax Auto Finance and arrangements with various financial institutions. As of February 28, 2019, the company operated approximately 203 stores in 100 the United States television markets. CarMax, Inc. was founded in 1993 and is based in Richmond, Virginia.