Senior Technical Support Engineer
Posted on: 1 Feb 2022
York, Pennsylvania
Job Description
SUMMARY: The Senior Tech Support Engineer’s primary job function is to focus supporting both production and infrastructure environments. You will assist in defining, documenting, and deploying engineering standards and procedures for the IT department.
MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary to fulfill optimum efficiency of this position:
The Senior Tech Support Engineer is required to develop project plans, including the following activities:
· Identifying specific goals
· Creating strategies
· Developing contingencies
· Resource requirements for multiple projects
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position..
ESSENTIAL JOB SKILLS/ABILITIES:
· Develop a complete understanding of our LAN/WAN, servers, security, client base and technology.
· Ability to troubleshoot and support Windows 7, 10 and macOS
· Ability to configure, deploy and troubleshoot network printers
· Demonstrate proficiency with Active Directory, disk imaging, MFA, Office365, patch management, disk encryption, asset tracking and remote software tools (RDP, VNC, etc.)
· Develop a complete understanding of current IT policies and processes.
· Interface with customers and provide engineering solutions to their problems and support the development of bids and proposals.
· Experience writing customized scripts and automating preferred
· Excellent organizational, customer relationship, verbal, and written communication skills
· Facilitate communication between operations and business customers to ensure superior service and support.
· Candidate must possess previous experience in monitoring, troubleshooting, and maintaining servers and storage solutions to ensure efficient operations.
· Responsible for participating in a rotating 7x24 on-call support of Network Operations Center servers and infrastructure.
· Limited annual travel
EDUCATION and/or EXPERIENCE:
· Bachelor’s degree preferred or comparable work experience.
GameStop
Grapevine, TX
GameStop Corp. operates as a multichannel video game and consumer electronics retailer in the United States, Canada, Australia, and Europe. The company sells new and pre-owned video game hardware; video game software; pre-owned and value video games; video game accessories, including controllers, gaming headsets, virtual reality products, memory cards, and other add-ons for use with video game hardware and software; and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products. It also sells collectibles comprising licensed merchandise primarily related to the video game, television, and movie industries, as well as pop culture themes; gaming-related print media, and mobile and consumer electronics; PC entertainment software in various genres comprising sports, action, strategy, adventure/role playing, and simulation; and strategy guides, magazines, and interactive game figures. In addition, the company operates e-commerce sites under the GameStop, EB Games, Micromania, and ThinkGeek brands; and collectibles stores under the Zing Pop Culture and ThinkGeek brand, as well as Game Informer, a video game magazine.
Further, it operates 43 Simply Mac branded stores, which sell Apple products, including desktop computers, laptops, tablets and smart phones, and related accessories and other consumer electronic products, as well as warranty and repair services. As of April 2, 2019, the company operated 5,800 stores across 14 countries. The company was formerly known as GSC Holdings Corp. GameStop Corp. was founded in 1994 and is headquartered in Grapevine, Texas.
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IndustrySales/Retail
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No. of Employees16, 000
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Website
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Jobs Posted21426
