Job Description

The Operations Manager Position Primary Responsibilities

Perform a variety of operational activities including, but are not limited to; scheduling, inventory management, backroom organization & store maintenance
Work collaboratively on floor-sets and continual replenishment of inventory to create an extraordinary guest experience
Ensure Brand standards and operating standards meet or exceed expectations to support brand consistency
Support the integrity of the store inventory through proper execution of inventory management policies
Assure the quality and condition of new merchandise meets company standards
Ensure the merchandise received matches manifests and/or inventory transfer reports
Prepare shipments of outgoing merchandise and/or transfers
Maintain supply levels and communicate needs to Store Manager
Conduct operations in a manner that promotes safety
Strong understanding of ‘Division of Responsibility’ alignment, competent in merchandise flow processes, including inspecting and receiving new merchandise and enter data into inventory management system
Be accountable for delivering quality Stock Associate training and development of product knowledge and embrace the Ballard experience
Manage the performance of Stock Associates and consistently provide feedback and coaching in the moment
Inspire engagement to create an environment where all team members are treated fairly and with dignity and respect
Effectively model strong leadership activities to drive results; ensure engagement among team represents the Ballard experience
Assure all back areas meet company standards of cleanliness and a safe work environment
Monitor, maintain and follow company policies

PERSONAL LEADERSHIP FUNDAMENTALS

Leader & Team Builder— Develops and motivates the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through personal behavior. Ensure alignment of individual goals and leadership development to support overall business objectives. Coaches team members to the selling model for success and holds individuals accountable for achieving results. Embraces teamwork and monitors the continued leadership excellence while fostering an environment of trust.  Always staying focused on top priorities.

Results-Driven–Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Keeps commitments without excuses, demonstrates high initiative and provides leadership in a project- oriented environment. Takes smart risks and always supports others to do the same.

Strong Communicator— Communicates clearly and effectively with team members at all levels, external partners and guests. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences. Addresses challenges and change proactivity but always open to other ideas.

Collaborative & Inspiring –Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflicts to achieve a resolution. Builds trust by including others and by keeping the cross-functional teams inspired and focused on the success of the entire company. Understands the interdependencies and impact of their work on others and works to coordinate with others. Graciously stresses the importance of effective change management and champions’ innovation … ultimately nurturing a great store culture.

Delivers Accountability – Consistently expects accountability from the team. Requests on-going reporting of various performance indicators to qualify the integrity of all touch points associated with the store results and guest experiences. Monitors and champions team member engagement and holds leaders responsible for the engagement of their teams.

Qualifications/Experience

College degree preferred or equivalent job experience
5+ years of shipping and receiving management experience in specialty retail industry – preferred but not required
Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS Systems
Excellent communications, delegation, follow-up and analytical skills
Ability to work independently without close supervision
Previous experience leading and developing successful teams
Ability to plan, organize and prioritize multiple objectives simultaneously
Curious and open to adopting new ways of thinking and eager to learn new skills
Availability to work flexible schedule, including evenings, weekends and holidays
Ability to lift and mobilize medium to large items, up to 50lbs
Ability to travel occasionally to support new store openings
Ability to climb ladders and be fearless
Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business