Sr. Client Service Rep - 0026974
Posted on: 25 Jan 2022
Chandler, AZ
Job Description
The Sr CSR/Invoice Professional is primarily responsible for accurate and timely invoicing of Experis-Canada’s end clients. Sr CSR/Invoice Professionals manage several tasks associated with the billing process including but not limited to invoice and timesheet reconciliation, invoice adjustments and delivery all while ensuring the highest level of customer service to both internal and external customers. In addition, Sr CSR/Invoice Professionals perform research, audit, and reconciliation activities on client accounts as needed to resolve potential invoicing issues.
Primary Responsibilities include:
• Function as a liaison between account executives, and field offices to become the subject matter expert on assigned specific clients
• Serve as first point of contact for day-to-day issues & escalations
• Responsible for analysis of customer activity and issues to assist Management with account specific decisions
• Manage specific client accounts functions, including, but not limited to, invoicing, hours reconciliation, client and field reporting, customer service and working directly with clients and account owners to resolve outstanding issues
• Responsible for auditing system outputs for accuracy and resolving discrepancies due to system limitations.
• Consistently and efficiently meeting tight deadlines related to month end invoicing processes
• Managing a high volume of system produced invoices that require manual rework in a high pace, short deadline environment.
• Continuously communicates and collaborates with Team Lead and other Finance Officers on processes and role responsibilities.
Qualifications
Required
• Bachelor’s degree in business, finance or accounting or comparable work experience
• Minimum 1-year prior billing experience is preferred
• Must have strong customer service attitude and positive interpersonal skills
• Must be detail oriented with strong organizational, analytical and follow-up skills
• Must possess strong verbal and written communication skills
• Must exhibit a strong work ethic
• Must be goal oriented possessing problem-solving skills and the ability to use independent judgment
• Ability to work both independently and also as part of a team to manage deadlines and changing environments
• Intermediate to advanced level of Microsoft Office Proficiency (Excel)
Nice to Have
• Proficiency in French preferred but not required.
ManpowerGroup
Milwaukee, WI
ManpowerGroup Inc. provides workforce solutions and services in the Americas, Southern Europe, Northern Europe, and the Asia Pacific Middle East region. The company offers recruitment services, including permanent, temporary, and contract recruitment of professionals, as well as administrative and industrial positions under the Manpower and Experis brands. It also offers various assessment services; training and development services; career management; and outsourcing services related to human resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives.
In addition, the company provides workforce consulting services; contingent staffing and permanent recruitment services; professional resourcing and project-based solutions in information technology, engineering, and finance fields; solutions in the areas of organizational efficiency, individual development, and career mobility; and recruitment process outsourcing, TAPFIN managed, and talent based outsourcing services, as well as Proservia services in the areas of digital services market and IT infrastructure sector. It operates through a network of approximately 2,600 offices in 80 countries and territories. The company was founded in 1948 and is based in Milwaukee, Wisconsin.
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IndustryBusiness Services
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No. of Employees30, 000
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Website
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Jobs Posted3925
