Job Description

Job Summary

Supports a diverse Operations team to achieve company objectives and is responsible for the execution of construction, maintenance and restoration activities. Improve overall job costs, quality and timeliness through work planning, effective job execution, monitoring crew productivity, prerequisite management, reviewing work plans and job design, material and equipment management, coordination of site and equipment delivery with other departments, and crew safety and quality audits. Manages these aspects through effective collaboration of all stakeholders working at the designated location, as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Possesses leadership skills that are effective with Craft employees to support construction, maintenance and restoration activities and drives operational effectiveness of their assigned location(s). Responsible for supporting the execution of the work to meet customer needs and works to resolve and mitigation customer satisfaction items for their respective work site(s). Support management of customer commitment dates and requests to increase customer satisfaction. Ensure the adherence to safe work practices, standards, work methods and procedures.

Responsibilities

Manages and pre-checks assigned requests to maximize crew productivity

Performs site readiness checks before job is assigned to company crews to ensure the site is ready for the crew to work when they arrive.

Performs job documentation review and adjusts requirements as needed. Follows up with appropriate organization to support process improvement (locates, electrical permits, ROW agreements, etc.).

Reviews scheduled resources and adjusts crew compliments and assigned task duration as necessary.

Works within the work management system to manage and adjust dependencies/requirements (e.g., locates, electrical permits, ROW agreements, customer waivers) to ensure the crew has no roadblocks to starting the job when they arrive on site.

Schedule optimization and execution (Adjusts, assigns and executes work requests/work orders)

Receives work requests for a two-week window and schedules this to the crew that will execute the project through the Distribution work management system.

With resource management, assess ability of local crews to accomplish the 2-week work plan and assist with resource adjustments as needed.

Adjusts schedule daily in reaction to emergent work (storms, escalated customer issues, customer claims, outages) and daily crew unavailability. Validates material requirements for the projects are accurate, make necessary adjustments in material allocation system and confirm that materials delivered match the requirements.

Coordinate activities with other departments to meet customer required dates (e.g. complex metering, UG installation, etc.).

Reviews jobs to identify switching required and requests that a switching procedure be developed to accomplish work safely.

Meet with crews daily to issue assignments and communicate prioritization of work requests.

Arranges any special equipment and material needs.

Adjusts crew complements, equipment and performers, to conform to what is best needed to complete the work request in the most safe and efficient manner.

Adjust estimated man-hours as appropriate to complete work requests.

Ensures crews have appropriate job specific information for each work request or order. Secures the pertinent job information (work requests, work orders, drawings, material list).

Monitor status of on-going projects to estimate hours remaining as an input into resource management.

Drive crew productivity, safety, quality and adherence to design standards by performing crew and site/dock visits

Conduct Gemba Walks (Safety Hazards, Dock, Materials, Trucks, Yard). Helps ensure facility maintenance is up to date and adherence to Operations Center safety standards.

Understands dynamics impacting the Operations Center on a daily & weekly basis.

Ensures consistent application and execution of processes within the operation center.

Makes daily field crew visits to ensure crew safety, monitor crew productivity and ensure compliance with design and work practice standards.

Provides direct employee feedback and delivers input to Operations supervisor on crew safety, crew productivity and training needs.

Perform documented field safety observations (audits).

Documents common issues with failure to comply with design standards to identify training opportunities.

Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.

Inspects, monitors and assesses line construction work quality through periodic post job inspection to ensure work was completed in accordance with approved specifications.

Ensures work orders are closed out with all adequate documentation including GIS updates, and as-built unit of property information.

Actively Participates as Member of Site Leadership

Serves as backup when supervisor is unavailable due to vacation, special assignment.

Serves in leadership position in afterhours storm response callout structure.

Performs driving observations.

Actively participates on safety team to develop and implement site safety improvement plans.

Participate in leadership capacity for off system storm restoration.

Train, mentor and develop employees through line skills progression and assign task assignments to ensure on-going development and growth of employee member skills.

Communicate critical information by conducting crew meetings.

Manages effective collaboration of all stakeholders working at the designated location, as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs.