LOAN SERVICING SPECIALIST II- CUSTOMER COMMUNICATIONS
Posted on: 23 Dec 2021
Wilkes-Barre, PA
Job Description
Summary: The Loan Servicing Specialist II is responsible for the maintenance of existing accounts (FFELP and Non-FFELP in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests. Must be able to research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines.
Individuals in these positions may be focused on one or more of these activities: Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, Auto-Debit, check returns, refunds, fee billing, fee reversals, principal/interest adjustments, loan repurchases), Status Adjustments (deferment, forbearance, repayment plans, bankruptcy, death, disability, default claims) and Customer Communications ( name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters).
MINIMUM REQUIREMENTS:
High School diploma or equivalent.
1 year experience Servicing Specialist or financial and/or customer service background.
* Working knowledge of business areas processes and procedures.
* Working knowledge of applicable department systems.
* Demonstrated ability to handle basic multiple activities within department.
* Demonstrated ability to manage time effectively to meet individual/team/department goals.
* Basic data entry skills
* Basic familiarity with Microsoft applications with emphasis on Word/Excel.
* Excellent oral/written communication skills.
* Attention to detail, results oriented
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
