Manager Customer Service
Posted on: 10 Apr 2021
Sarasota, FL
Job Description
Job Description
Leading and motivating a team of staff to ensure they're giving the best customer service possible. Handling complaints and queries (from customers and staff) in a timely and professional manner
Essential Duties and Responsibilities
(List in order of importance or percentage of time spent on the particular responsibility High to Low
1.
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
2.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
3.
Meets customer service financial objectives by forecasting requirements; preparing an annual goal; analyzing variances
4.
Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications
5.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
6.
Process all incoming Better Business Bureau and Department of Agriculture and Consumer Affairs complaints
7.
Send out team productivity numbers daily, weekly or monthly as needed
8.
Ability to perform all other duties as assigned or requested
Community Health Systems
Franklin, TN
Community Health Systems is a Fortune 500 company based in Franklin, Tennessee. It was the largest provider of general hospital healthcare services in the United States in terms of number of acute care facilities. As of December 31, 2016, it owns, leases or operates 158 hospitals in 22 states.
In August 2015, the company announced plans to spin off 38 hospitals and its management and consulting subsidiary, Quorum Health Resources, into a new publicly traded company called Quorum Health Corporation. The company completed the spinoff of Quorum Health Corporation on April 29, 2016. Quorum owns or leases hospitals across 16 states, primarily in cities or counties with populations of 50,000 or less. It is listed on the New York Stock Exchange under the ticker symbol: QHC.
On October 3, 2016, CHS was removed from the S&P Midcap 400 and added to the S&P Smallcap 600. Under CEO Wayne T. Smith, the Company's stock has lost over 76% of its value since the year 2000.
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IndustryHealthcare
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No. of Employees120,000
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Website
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Jobs Posted6680
