Associate Account Rep Commercial Lines
Posted on: 16 Dec 2021
Cincinnati, OH
Job Description
At Great American, we value the unique perspective each of our employees bring to the workplace. We know that when people with different cultures, backgrounds and experiences work collaboratively, we can exceed our business objectives. We are dedicated to attracting, developing and retaining a diverse workforce that fosters creativity and enables our ongoing success.
Essential Job Functions and Responsibilities
Builds relationships and favorable contacts with current Commercial Line accounts.
Develops skills and actively seeks information to understand client’s circumstances, problems, expectations and needs for the purpose of ensuring the client is provided the appropriate coverages, the correct quotes and placement with the appropriate insurer, as well as resolving client inquiries/issues. Shares and/or conveys information to clients, regarding their coverages/policies maintaining a professional demeanor in all situations.
Learns to interact with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services. Refers non-routine/more complex issues to more experienced staff.
Reviews coverage documents to verify documents contain all coverage, along with any riders or exclusions expected within and/or attached to the documents.
Assists in processing renewals in coordination with Producers.
Gathers and reviews renewal information.
Provides Producer with quote information as requested.
Requests updated applications and/or information from client as needed.
Becomes familiar with and utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.
Resolves basic and routine administration and/or policy issues/problems involving the Producer as needed.
Services small accounts and /or those accounts having the least complex needs.
Becomes familiar with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
Develops in-depth product and industry knowledge and knowledge of the customers’ business.
Performs other duties as assigned.
Job Requirements
Education: High School Diploma or equivalent.
Experience: 0 to 3 years of experience. Licensure required within 6 months of placement. Beginning coursework toward insurance certification preferred; appropriate certifications could include Certified Insurance Counselor (CIC), Certified Insurance Service Representatives (CISR) or Chartered Property Casualty Underwriter (CPCU).
American Financial Group
Cincinnati, OH
American Financial Group, Inc. is a holding company based in Cincinnati, Ohio and founded in 1959. Our insurance roots go back to 1872 with the founding of Great American Insurance Company. Today, through the operations of Great American Insurance Group, AFG is engaged in property and casualty (P&C) insurance, focusing on specialized commercial products for businesses, and in the sale of traditional fixed and fixed-indexed annuities. We are proud to provide insurance products that help businesses manage their unique financial risks and exposures and annuity products that help individuals protect their financial futures.
AFG’s Specialty P&C Group is comprised of over 30 diversified businesses offering a wide range of specialty commercial coverages in three major groupings: Property and Transportation, Specialty Casualty and Specialty Financial. Our Annuity operations are focused on sales of traditional fixed, fixed-indexed and variable-indexed annuities in the retail, financial institutions, broker-dealer and registered investment advisor markets. Our Annuity Group enjoys a long history in the industry, with long-term, strong agent relationships and a reputation for simple, consumer-friendly products.
A diversified business model with P&C and annuity operations has worked well for us; many of our businesses are among the top performers in their respective industries. Our business has entrepreneurial spirit at its core, with a focus on accountability. Business autonomy in our Specialty P&C and Annuity operations facilitates agility in underwriting, claims and policy servicing, and enables these businesses to develop distribution strategies and relationships in the unique markets they serve.
AFG’s in-house investment management team oversees a portfolio of nearly $50 billion, and produces returns that have consistently outperformed industry benchmarks. Fixed income securities, primarily investment grade bonds, account for about 92% of our total investments. Approximately 91% of our fixed maturity investments are rated investment grade by nationally recognized rating agencies, with 98% rated NAIC 1 or 2, NAIC's highest ratings. Stocks, real estate, policy loans and other investments make up the remainder of the portfolio.
We believe that superior underwriting results, superior investment talent and intelligent deployment of capital lead to long-term value creation for our shareholders. With the power of generations behind it, AFG grows and changes with discipline and integrity. We're proud of who we are, where we've been and where we're going. Our industry is changing and we continue to change as well. We strive to provide quality products and service to our customers and agents, offer a rewarding work environment for our employees, and build value for our shareholders.
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IndustryBanking/Financial Services
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No. of Employees7,600+
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Website
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Jobs Posted22
